What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iFrame embedded form unavailable

    Asked by TropeGroup on May 15, 2012 at 12:15 PM

    Hi There,

    We seem to be having an issue with a particular form. When we use the JS embed script it takes a long time to load (off and on) and when we try and use the iFrame embedding we get an unavailable message. Any thoughts?

    Here is the link to the form: http://form.jotform.us/form/20796398676171

    Thanks in advance!

    - Andrew

    Page URL:
    http://www.tropegroup.com/contact

    Screenshot
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    JotForm Support

    Answered by Goldo on May 15, 2012 at 02:49 PM

    I'm did test the form using Firefox 13, IE 9 and was able to see the form fast enough. Can you let us know what IE version are you using please?

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    Answered by TropeGroup on May 15, 2012 at 03:18 PM

    Hi there, thanks for looking into this.

    We are using IE9 and also the newest Chrome version on Windows 7. Hope that helps.

    - Andrew

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    JotForm Support

    Answered by Goldo on May 15, 2012 at 03:28 PM

    Looks fine on Google Chrome 18 and IE9 on a Windows 7. I can't seem to replicate the issue. Looks fine on my end. Are you still having the issue? May I kindly ask you to clear your browsers cache and cookies as it might help.

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    Answered by rosecityselfstorage on May 15, 2012 at 04:56 PM
    We have cleared all browser cache and cookies. We are behind a corporate
    firewall and that is where the problem is, outside our office network the
    same form works perfectly but it appears to be blocked internally. We are
    checking with IT but do not think any recent changes have been made (the
    form worked last week).
    Any chance your new jotform.us domain is possibly being blacklisted?
    Just a thought,
    - Andrew
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    Answered by TropeGroup on May 15, 2012 at 05:59 PM

    Ok, so it appears that it is now just a Google Chrome issue.
    It loads fine behind the firewall in all browsers (tested multiple computers) EXCEPT Google Chrome.

    When trying to load the form-only page "Waiting for form.jotform.us" in the lower left.

    Any thoughts?

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    Answered by jeanettebmz on May 15, 2012 at 07:58 PM

    Try to reset your Chrome settings and also make an update. You would also need to re-embed your code .

    Let us know if it helps

    Best regards,

    Jeanette

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    JotForm Support

    Answered by abajan on May 15, 2012 at 07:59 PM

    Hi Andrew

    Changing the URL in the form's iFrame from http://form.jotform.us/form/20796398676171 to http://www.jotform.us/form/20796398676171 may also help.


    Wayne