JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have checked your account and I see your subscription is being paid through PayPal, in order to apply to the non-profit discount you will need to submit your application here: https://www.jotform.com/nonprofit/pricing
Your application will be reviewed and we will get back to you with a resolution as soon as possible, you will also need to cancel your current subscription and here is a guide about how to do it: How-Can-I-Cancel-My-PayPal-Subscription
If you decide to proceed, please let us know so we can also request a refund for the current payment you have already done.
Looking forward to your response.