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    Why are all of my old PayPal products showing up in my new/cloned form?

    Asked by fredebali3 on November 28, 2016 at 03:51 PM

    I cloned my Non Member Enrollment Form and went through the new system to change and add new products.

    BUT all of my old products from my last enrollment form are showing up in the preview for PayPal.

    How do I get rid of the old products from my list?

    Page URL:
    https://form.jotform.com/63316451210948

    Cloned Form all in showing up
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 28, 2016 at 05:38 PM

    I have checked most of the history logs for your form and I can see the products in your payment field are the same since the form was cloned. 

    I have cloned your form on my end as well and deleted all the current products: 

    I have added one product after deleting all the products and it worked, only the product I have created is showing on my form, here's a screenshot: 

    You could also check the form changes history by following this guide: How-to-view-form-revision-history

    I would also suggest you to check the web console if products are still not being deleted, these keyboard shortcuts will help you to get the console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    Here's a guide that will provide you to upload the image on your next post: How-to-add-screenshots-images-to-questions-in-support-forum

    We will wait for your response. 

     

  • Profile Image

    Answered by fredebali3 on November 28, 2016 at 06:44 PM
    Thank you.
    Debra Aheimer
    ...