What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving emails

    Asked by Mark Handmacher  on November 28, 2016 at 04:35 PM

    My tech person got into our coding and says that we got a splash from Jotform that says FORM OVER QUOTA. Can you clear that for us? We don't need to save any submissions.

    Thanks, Mark.

    Page URL:
    insightoptical.com

    Emails receiving receiving emails Submissions JotForm form over quota thanks
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 28, 2016 at 05:57 PM

    I have checked your email address and it is in our bounce list, here's the reason: 

    Result: e******c@aol.com is IN the bounce list

    Reason(s) : smtp; 521 5.2.1 : (DMARC:AOL) This message failed DMARC

    I have already removed it and you should receive emails now, I will also suggest you to check this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If the problem still persists, please try setting up a custom sender email address using the SMTP method, this guide will help you: How-to-Setup-SMTP-for-a-Form

    Hope this helps.