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Mark HandmacherAsked on November 28, 2016 at 4:35 PM
My tech person got into our coding and says that we got a splash from Jotform that says FORM OVER QUOTA. Can you clear that for us? We don't need to save any submissions.
Thanks, Mark.
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Kevin Support Team LeadReplied on November 28, 2016 at 5:57 PM
I have checked your email address and it is in our bounce list, here's the reason:
Result: e******c@aol.com is IN the bounce list
Reason(s) : smtp; 521 5.2.1 : (DMARC:AOL) This message failed DMARCI have already removed it and you should receive emails now, I will also suggest you to check this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues
If the problem still persists, please try setting up a custom sender email address using the SMTP method, this guide will help you: How-to-Setup-SMTP-for-a-Form
Hope this helps.