What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Anyone else waited over a week for a reply from JotForm to a question?

    Asked by memnoc42 on November 28, 2016 at 05:11 PM

    I lost all of my revisions for the past 2 weeks.  I would think this would be of concern to JotForm.  I know it is to me.  And my client whose form was supposed to be live a week ago.

    JotForm Week
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    JotForm Support

    Answered by Boris on November 28, 2016 at 06:17 PM

    I have checked your past correspondence, and I see your report regarding form revision history has been promptly answered by my colleagues and escalated to our developers:

    https://www.jotform.com/answers/995885

    As already mentioned on that bug report, our developers are looking into the issue, and you will be informed there as soon as the issue is resolved, or if there are other important updates. Thank you for your patience and understanding.

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    Answered by memnoc42 on November 28, 2016 at 08:38 PM

    Maybe you could talk to my client about his patience and understanding.

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    JotForm Support

    Answered by BJoanna on November 28, 2016 at 09:46 PM

    Sorry for inconvenience this may caused you. Our developers are doing their best to resolve your issue. I have checked ticket report on your other thread and priority is set to urgent, which is highest priority. I will also check with our developers to see if there is any update and if there is we will inform you on your other thread. 

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    Answered by memnoc42 on November 28, 2016 at 10:18 PM

    What the FUCK is going on?  I spent hours on Saturday numbering this form ONCE AGAIN.  I checked it earlier tonight and it was fine.  In the last hour it has reverted back to an earlier version AGAIN.  I would appreciate an update.

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    JotForm Support

    Answered by BJoanna on November 28, 2016 at 10:44 PM

    I saw that you posted same reply on your other thread. We will provide you an answer there.