What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is JOTFORM running so slow!!! Is there a problem???

    Asked by djguevara20 on November 28, 2016 at 05:46 PM
    problem a
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    JotForm Support

    Answered by david on November 28, 2016 at 06:44 PM

    I checked several parts of the site and did not experience any slowdown.  I checked a few of your forms as well and though they are rather large with several images, they still loaded quite quickly.

    If you wouldn't mind letting us know what specifically is running slow, we will be happy to have a look.  As far as I can tell though, everything should be running smoothly at this time.

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    Answered by djguevara20 on November 28, 2016 at 06:54 PM

    Even when I'm trying to modify my form ...the save button is just spins and spins without saving my work...I noticed this morning that it was loading my forms super slow, which it typically loads without problem...all other websites that I'm accessing are working normally except for jot form...not sure what is happening.

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    JotForm Support

    Answered by BJoanna on November 28, 2016 at 08:12 PM

    I have also tested few of the latest forms that were edited on your account and I am not able to replicate mentioned issue. Forms are loading fast on my end, both inside of  Form Builder and when I previewed them. 

    If the save button is just spinning than most likely it got stuck. I would suggest you logout from your account close your browser and start fresh session. You can also try to use some other browser. We usually suggest Google Chrome or Mozilla Firefox. 

    I have also cleared your form cache. Also please do not open form builder in multiple tabs or browsers. 

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    Answered by djguevara20 on November 29, 2016 at 10:25 AM

    Not sure what has happened.  I cleared the cache/history, restarted my PC, logged out of Jotform and only have one session of JotForm running and still continue to get the spinning save button.  Internet connection seems to be running fine with other websites.   

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    JotForm Support

    Answered by Nik_C on November 29, 2016 at 10:48 AM

    I did several changes on your form through your account, but I wasn't able to replicate this problem, any change I did, saved fine.

    Does the issue persists on your side?