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    Credit card payment using Authorize.net is not successful

    Asked by FWMSH on November 28, 2016 at 07:27 PM

    I use Authorize.net and had an issue just like this that occurred on 10/30/2016. Is there any way for the form to not submit and/or the autoresponder to not go out if the card is declined by the card issuer (as opposed to an error with the entry of the card information)? I looked at this thread for Stripe https://www.jotform.com/answers/309561-Stripe-Integration-Autoresponder-fires-up-even-if-the-Stripe-Payment-was-Declined

    which is again the same issue that I'm having, but I'm afraid the final results aren't applicable to me because I'm using Authorize.net as the processor.

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    JotForm Support

    Answered by Jim_R on November 28, 2016 at 09:12 PM

    You're correct, that thread won't apply to you since you're using Authorize.net and the issue on that thread is somewhat a bit different from what you're describing here.

    I just ran a quick test with Authorize.net + Autoresponder and confirmed that the Autoresponder WILL NOT be triggered if there was an error while submitting the form. The Submission itself will not be processed either and will never register to your Submissions Page.

    Is there any way for the form to not submit and/or the autoresponder to not go out if the card is declined by the card issuer (as opposed to an error with the entry of the card information)?

    So to answer this question, that's already what happens by default. The form will never submit if there's an error with the transaction upon submission. For the Autoresponder, it will not be sent or delivered either.

    Was there an instance when a user submitted the form > saw an error related to Authorize.net > BUT you still ended up receiving the Submission AND him/her getting an AUTORESPONDER email? If so, can you share us the Submission ID of that particular case along with the Form URL/ID so we can have a closer look?

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    Answered by FWMSH on November 30, 2016 at 09:05 PM

    Thanks for following up!

    And yes, there was an instance where someone made a submission using the Jotform, the payment was declined by the issuer of the card via authorize.net, and both the donor and I were sent autoresponders as if the transaction had gone through correctly. The donor received the normal form that made it appear that the payment had gone through correctly, and I received an autoresponder that looked almost like normal, but did not contain the payment information.

    The submission ID is: 353635925191356247

    Submission date: 2016-10-30 07:25:25.

    URL: https://form.jotform.com/50334954935966

    Please let me know if I can provide any other information that would help.

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    JotForm Support

    Answered by emily on December 01, 2016 at 02:13 AM

    We are sorry for this inconvenience.

    For further inspections, I am escalating this issue to our developers.You will be notified via this thread when the problem is fixed.

    Thank you for your understanding.