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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Why is my useage not resetting?

    Asked by babypavilion on November 28, 2016 at 08:05 PM

    So, we first sign up on 09/09/2016 for $19.00 with Bronze Monthly & later on 09/22/2016 I signed up for $148.22 with Bronze Yearly. I have paid for a year & my usage should reset every month but don’t know why it’s not doing that. Can you please help me understand this?

    I have attached screenshot and thats not setup since i signed up.

    Thank you

     

    IMomin

    imomin@babypavilion.com

     

    Page URL:
    www.babypavilion.com/tricare

    Screenshot
    yearly attached and setup
  • Profile Image
    JotForm Support

    Answered by Jim_R on November 28, 2016 at 09:23 PM

    Hey IMomin, just to clarify this:

    "...& my usage should reset every month but don’t know why it’s not doing that. Can you please help me understand this?"

    We do the reset on the 1st day of each month. Yours will reset on Dec 1st without fail. I checked your Submissions Limit and it's currently at 806.

    Knowing that Dec 1 is just 3 days from now, your account should be in good standing until then, not unless you hit the limit prior to that.