- JotForm SupportKevin_GAnswered on November 28, 2016 at 09:59 PM
I have checked the sub-user you have set up and I can see it has been properly added, since there is not any account related to that email address your user should receive an invitation to create an account.
The email address is not currently in our bounce list, one of the reasons why emails do not send, but since you're using a Gmail account I would suggest you to ask your sub-user to check on the spam folder, may be that the email ended up in this folder, please check the email should be there since I have tested this feature and noticed it works on my end.
Please do let us know how it goes.
- FOSCP2016Answered on November 29, 2016 at 11:44 AMThank you for your response. My sub user did not receive an email asking her to create an account.
Can you generate a new invitation so she receives a copy of siesta key jot forms? Thank you
Sent from my iPad
- JotForm SupportKevin_GAnswered on November 29, 2016 at 12:10 PM
It seems weird that the email does not send since I have tested again on my end and I can see the email is sent, I have tested with a Gmail account without a JotForm account and I can see the email invites to create an account on JotForm.
What I would suggest you is to create an account using the email address firstname.lastname@example.org this way the shared form should appear there, but that email address must be used, even if the email is sent the account will still be required to have access to the form as sub-user.
Do let us know how it goes.