What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submission not coming through and number of submissions not correct

    Asked by pardop1 on November 28, 2016 at 09:50 PM

    we have been using the form located at https://form.jotform.com/52338462115956 since late august. It seems to work firn, however the form submissions ae way too low to be accurate and the number of submission (says 20 in my forms) does not match submissions which only shows, i think 8. regardless, we received way more than 20 forms - it may even be closer to 20 a day. 

     

    please fix. changing the link is not an option. 

     

    Submissions and correct through
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 28, 2016 at 11:11 PM

    Submission counter of the form you provided was not correct. Correct number of submissions is 8.

    I have fixed submission counter of your form. 

    You did received lot of submissions from mentioned form, but you have deleted 505 submissions since August 27th. 

    Please note that deleted submissions can not be restored. 

    I would suggest you to first download your submissions to your computer before you delete them. 

    How to Download Form Submissions as Excel/CSV/PDF?

    I have also checked email history log on your account and I saw that some Notification from your form failed to me sent. I have checked and all three recipient email addresses of your form are in the bounce list. Our system gave following result:

    floresc@nbps.org is IN the bounce list 

    Reason(s) : smtp; 550 5.7.1 rejected content, black listed www.jotform.com by black.uri.fslupdate.com. #762 #895 (s7SA2k009426497600)

    mendezc@nbps.org is IN the bounce list 

    Reason(s) : smtp; 550 5.7.1 message s0RFRb0253550450Ru junk mail score 10.10/5.00 #693 (s0RFRY025355045000)

    johnsons@nbps.org is IN the bounce list 

    Reason(s) : smtp; 550 5.7.1 rejected content, black listed www.jotform.com by black.uri.fslupdate.com. #762 #895 (s7SBUO009420112200)

    I have now removed them from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.