- pardop1Asked on November 28, 2016 at 09:50 PM
we have been using the form located at https://form.jotform.com/52338462115956 since late august. It seems to work firn, however the form submissions ae way too low to be accurate and the number of submission (says 20 in my forms) does not match submissions which only shows, i think 8. regardless, we received way more than 20 forms - it may even be closer to 20 a day.
please fix. changing the link is not an option.
- JotForm SupportBJoannaAnswered on November 28, 2016 at 11:11 PM
Submission counter of the form you provided was not correct. Correct number of submissions is 8.
I have fixed submission counter of your form.
You did received lot of submissions from mentioned form, but you have deleted 505 submissions since August 27th.
Please note that deleted submissions can not be restored.
I would suggest you to first download your submissions to your computer before you delete them.
I have also checked email history log on your account and I saw that some Notification from your form failed to me sent. I have checked and all three recipient email addresses of your form are in the bounce list. Our system gave following result:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550 5.7.1 rejected content, black listed www.jotform.com by black.uri.fslupdate.com. #762 #895 (s7SA2k009426497600)
email@example.com is IN the bounce list
Reason(s) : smtp; 550 5.7.1 message s0RFRb0253550450Ru junk mail score 10.10/5.00 #693 (s0RFRY025355045000)
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550 5.7.1 rejected content, black listed www.jotform.com by black.uri.fslupdate.com. #762 #895 (s7SBUO009420112200)
I have now removed them from the bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
And this guides:
Please test your form and check if you are receiving submissions now.
Hope this will help. Let us know if you need further assistance.