What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customizing E-mail Submissions

    Asked by PowerBlockTV on May 15, 2012 at 01:45 PM

    I've been searching throught the user guide, and I'm having trouble finding something on customizing e-mail submissions. When someone fills out a form and selects an account executive, I want an e-mail to be sent to the sales executive and one other person. Am I over-looking something in the forum? From what I've found, I can't find what I'm specifically looking for.

    Screenshot
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    JotForm Support

    Answered by Goldo on May 15, 2012 at 02:08 PM

    Go to Setup & Embed > Conditions > Send an e-mail after submission.

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    Answered by PowerBlockTV on May 15, 2012 at 05:26 PM

    Great. Well, I set it up exactly how you told me, and when I clicked "Save," the part that says, "Then send {Please Select} email to [ejackson@rtmtv.com]" came up in red. Is there something I did wrong?

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    JotForm Support

    Answered by jonathan on May 15, 2012 at 05:35 PM

    Please do not include the square brackets [] anymore. Just use ejackson@rtmtv.com .
    Please try if this work already. Inform us if the issue persist. 

    Remove the red

    [ejackson@rtmtv.com]

    Thanks.

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    Answered by PowerBlockTV on May 15, 2012 at 05:37 PM

    I didn't use the brackets. I was just using that as an example for the space because I couldn't include a screen shot. When I try to put just the e-mail, it still shows up in red.

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    JotForm Support

    Answered by Goldo on May 15, 2012 at 05:37 PM

    You first need to create a notification by going to Setup & Embed > Email Alert > Notification.

    After doing so, referring to this image, Please Select -- you will need to choose notifications on the dropdown.  That should do it.

    If you need further assistance let us know.

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    Answered by PowerBlockTV on May 16, 2012 at 09:53 AM

    Forgive me, but I'm pretty confused. I'm now on a menu that allows me to provide sender and recipient details, with the option to use parts of the form as the Sender Name, Sender E-mail and Reply-to Email. Can you provide a screen shot with how I should set that up?

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    JotForm Support

    Answered by Goldo on May 16, 2012 at 12:53 PM

    You are actually doing the right thing. It should somewhat setup this way, take a look at the image. 

    Then click finish if done.

    You then need to go to Setup & Embed > Conditions > Send an e-mail after submission  and set the the conditions. You can change the email address to match the recipients email.

    Hope that helps you out.

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    Answered by PowerBlockTV on May 17, 2012 at 10:54 AM

    Ok, so the email notification and iodination were set up.

    If Account Manager field Equals To Butch Bass Then send Notification 1 email to ejackson@rtmtv.com

    Well, "ejackson@rtmtv.com" isn't getting the e-mails. When I send a test submission, they'll show up in the "Submissions Notifications," but he's not getting the e-mail. Am I leaving anything else out?

    Thanks for your help so far.

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    JotForm Support

    Answered by Goldo on May 17, 2012 at 11:50 AM

    Emails we're sent successfully based on our Mail Logs

    /var/log/mail.log:May 17 10:35:54 yang sendmail[2324]: q4HEZss4002324: to=ejackson@rtmtv.com, ctladdr=powerblocktv@gmail.com (1004/1004), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=33460, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q4HEZsUc002325 Message accepted for delivery)

    Please add noreply@jotform.com to your whitelist. You can also try to contact your email provider and let them whitelist the following Jotform Ips.

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56

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    Answered by Brobert on August 05, 2012 at 10:37 PM

    thanks for the great sight! really helpful!