What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form embedded in a website showing "login certificate may have expired" error message

    Asked by neoranking on November 28, 2016 at 11:35 PM

    Hi,

    We have been receiving this error few times now. Can you check what causing this issue? (see screenshot)

     

    Let me know asap. Thanks!

    Page URL:
    http://www.ashtree.com.sg/site-secure/

    Screenshot
    login certificate error message embedded form iframe
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 29, 2016 at 12:45 AM

    I have checked the website you included in your post and I am able to see the form(s) in it the first time I loaded it.

    Can you try to use a different browser? Or, you can try to clear the browsing data of your current browser also.

    Please let us know the result after you've done that.

    We will wait for your response. Thank you.

  • Profile Image

    Answered by neoranking on November 29, 2016 at 07:26 AM

    Hi Mike,

     

    The error is happening in random times. I'm not sure why this is happening. I want to why and what is causing this issue.

    Let me know.

  • Profile Image
    JotForm Support

    Answered by owen on November 29, 2016 at 08:16 AM

    Hi,

    To be honest with you this is an issue that I had never encountered before. I have had a look through the internet to see what causes this. The only possible outcome that I see is your date/time settings. Having them wrong may trigger this error.

    Other related issues to this maybe your SSL connection settings. However, as far as I see you do not use SSL on your website. Please let me further investigate this and get back to you in a timely manner. In the meantime, if you could provide us a pattern on when you get this error, it should be pretty useful. 

    Thank you for reporting this. Do contact us again if you need any further assistance.