Form embedded in a website showing "login certificate may have expired" error message

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    Asked on November 28, 2016 at 11:35 PM


    We have been receiving this error few times now. Can you check what causing this issue? (see screenshot)


    Let me know asap. Thanks!

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    Answered on November 29, 2016 at 12:45 AM

    I have checked the website you included in your post and I am able to see the form(s) in it the first time I loaded it.

    Can you try to use a different browser? Or, you can try to clear the browsing data of your current browser also.

    Please let us know the result after you've done that.

    We will wait for your response. Thank you.

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    Answered on November 29, 2016 at 07:26 AM

    Hi Mike,


    The error is happening in random times. I'm not sure why this is happening. I want to why and what is causing this issue.

    Let me know.

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    Answered on November 29, 2016 at 08:16 AM


    To be honest with you this is an issue that I had never encountered before. I have had a look through the internet to see what causes this. The only possible outcome that I see is your date/time settings. Having them wrong may trigger this error.

    Other related issues to this maybe your SSL connection settings. However, as far as I see you do not use SSL on your website. Please let me further investigate this and get back to you in a timely manner. In the meantime, if you could provide us a pattern on when you get this error, it should be pretty useful. 

    Thank you for reporting this. Do contact us again if you need any further assistance.