What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Response Email Not Updating

    Asked by raykophoto on November 28, 2016 at 11:49 PM

    Hi,

    I've created a form for another purpose, and I want to have a different auto response sent to a different email account, but it is defaulting to the one that is default for this account.  

    How can I fix this?

     

    Thanks,


    Carlos

    auto response not updating email not updating email
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    JotForm Support

    Answered by Mike_G on November 29, 2016 at 01:13 AM

    To my understanding, you are trying to set a different email recipient for the email notification on your form every time your form is submitted, is that correct?

    You can change the recipient email of the email notification in the email wizard under "Recipients" tab.

    If you have already updated the recipient email to a different email address and have properly saved it but still getting emails to the email address associated with your Jotform account, then please tell us how are you testing the email notification.

    I suggest you test the email notification by filling up your form and make an actual test submission. Please be noted that the "Test Email" button in the Email Notification wizard will just send a test email to the email address on your Jotform account.

    You may also want to consider checking the guides below for more information:

    https://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    If, in any case, I have misunderstood your concern, please feel free to let us know and contact us again anytime with more details explaining the issue.

    Thank you.