What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Embedded form does not work in Xara Web Designer Premium

    Asked by JohnMike99 on November 29, 2016 at 07:55 AM

    Hi,

     

    The picture upload section and the captcha do not work when the form is embedded in a Xara place holder.

     

    As I came to Jotform via Xara I assume that you guys test these things. Why would this not work.

     

    Thanks

     

    Mike

    xara does not work designer work
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    JotForm Support

    Answered by Boris on November 29, 2016 at 07:58 AM

    Mike, can you please provide an URL to the page where you have embedded the form, so that we can take a look at what might be causing the issue for you?

    We'll be happy to take a look into it. Thank you!

  • Profile Image

    Answered by JohnMike99 on November 29, 2016 at 08:19 AM

    I have not published it yet how can I get it to you?

     

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    JotForm Support

    Answered by owen on November 29, 2016 at 08:31 AM

    Hi,

    I see that you are trying to test your form on local. However, such fields and widgets only work on live. Please use a program like MAMP. It creates a local server on your computer and you can test your form as if your website is live. 

    Please contact us again if you need any further assistance. 

  • Profile Image

    Answered by JohnMike99 on November 29, 2016 at 11:00 AM

    Right ok so I see the form work ok in the jotform preview but when I embed it in the web page it won't work until the page is served from the server. Is that correct?

     

    If that is correct should this not be a major part of your documentation.

     

    I have spent the entire day trying to get this to work!!!!!

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    JotForm Support

    Answered by Boris on November 29, 2016 at 11:11 AM

    Our online forms are designed and meant to be used online, so naturally their functionality depends on being accessed online / from a server.

    Especially so for features such as the captcha field, where user's browser needs to load a random image from our servers, and then provide text corresponding to the random image our servers have served them. Same goes for any other widget with server-side scripting.

    Please let us know if you need any further assistance.

  • Profile Image

    Answered by JohnMike99 on November 29, 2016 at 12:36 PM

    Hi Ok, but it would have been nice to know. Perhaps some additional wording on the preview tab or something just to stop the user going around and around in a circle!

     

     

    The form is now live and does sort of work. However the Captcha field is still represented by a revolving wait symbol. Any ideas as to how this can be fixed?

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    JotForm Support

    Answered by BJoanna on November 29, 2016 at 01:38 PM

    Please provide us URL of your webpage so that we can test your form. 

    Looking forward to your reply. 

  • Profile Image

    Answered by JohnMike99 on November 29, 2016 at 02:20 PM

    www.out-a-space.co.uk

     

     

    I have removed the captcha saved the form them re added it and saved the form then ftp'd the pages back to the server. 

     

    The captcha still doesn't work. 

     

    At a lost now. Do I remove it altogether and get a heap of spam or find another way to add a form to Xara. 

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    JotForm Support

    Answered by KadeJM on November 29, 2016 at 04:20 PM

    It appears that a script running along side the form on your site might be blocking the captcha from functioning correctly.

    Have you tried turning on the re-captcha to see if that makes any difference?

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    Answered by JohnMike99 on November 30, 2016 at 02:21 AM

    I am not aware of any script the page was created with the Xara Web Designer Premium.

    ? Does this create a script ??

    BTW I attempted to follow the advise and embed using the platform option on the jotform publish tab. Unfortunately this doesn't work you only get the top 2/3rds of the form which is obviously no good at all.

     

    I really do not know what you mean by turning on re-captcha. I didn't know that you could turn it on of off. Where do you do that and would someone view the page know what to do! I certainly would not.

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    JotForm Support

    Answered by owen on November 30, 2016 at 03:41 AM

    Hi,

    There seems to be script conflict with the captcha widget and your website. Please see the error on the console when your webpage is loaded:

    To resolve this please try embedding your form by using iFrame. Please read how you can do it:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    iFrame will prevent the scripts to conflict with each other as it actually creates a frame around the form. 

    About turning on the re-captcha; you can do it like this:

    Click on the captcha field and see the button:

    You can turn it on by pressing it. It changes the style of the fonts that appear in the captcha box. It also creates more complex texts. 

    Please try these and let us know if the issue still persists. 

    Thank you

  • Profile Image

    Answered by JohnMike99 on November 30, 2016 at 03:47 AM

    yes I have tried embedding it with both iframe and platform. Both only deliver part of the form. Please can to tell me how to do this and get all of the form.

     

    BTW I eventually found the recaptcha switch on/off yes it did appear on the form. But personally I think it's looks rubbish I prefer the version without re-captcha turned on.

  • Profile Image

    Answered by JohnMike99 on November 30, 2016 at 03:57 AM

    Ok I have absolutely no idea why. But this morning I have embedded the form using iframes again and it all works.

     

    very frustrating.

     

    Why did it not work before????

     

    An awful lot of time spent going around in circles.

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    JotForm Support

    Answered by Boris on November 30, 2016 at 05:00 AM

    We're glad to hear that everything is running fine now. I'm not sure why it wasn't working that way yesterday, but one thing that comes to mind is that the older version was somehow cached in the browser you used for testing, or a similar issue.

    Regardless, we are glad it is working well now.

    If you need assistance with anything else, John, please don't hesitate opening another support thread in our forum anytime:

    https://www.jotform.com/contact

    Cheers! :)