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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    WorldPay Integration: Ability to pass a field's value to the Payment Box Sub Label

    Asked by dpcreation on November 29, 2016 at 07:57 AM

    I want a customer field Text Box value to automatically appear in

    Payment Box Label. Screen Shot attached.

    Please Help.

    Page URL:

  • Profile Image

    Answered by Boris on November 29, 2016 at 08:13 AM

    I'm afraid that the payment description of the World Pay payment integration cannot be set to take custom / variable value from one of the form fields.

    I have also checked on the WorldPay documentation, and they do not seem to impose requirements for the Description field to be unique.

    You should be able to simply write your own description for what you will be receiving these payments, and the transactions should be processed successfully.

    When it comes to hiding this sub label on the payment field, you can do this by injecting the following custom CSS into your form:

    label[for="input_25_donation"] { display: none; }

    You can add CSS codes to your form by following this guide:


    Please try it out, and let us know should you need further assistance.

  • Profile Image

    Answered by dpcreation on November 30, 2016 at 06:21 AM

    Attention: Boris.

    Many thanks for your prompt reply.

    As there is no other way to achieve what I have requested,
    in meantime I will just put my company name as Label.

    Though a unique reference is an assurance to the customer
    when they see that on final WorldPay payment page.

    While I agree that the label can be changed in JotForm back office,
    my online customers do not have any access to that.

    This is a permanent form link on my website,
    where customer creates their own payment link.

    I have seen such a request on forum by others as well.

    If appropriate, kindly pass on as "feature request" to
    the team at JotForm.

  • Profile Image
    JotForm Support

    Answered by owen on November 30, 2016 at 08:01 AM


    I can definitely escalate a ticket about your request. However, I am not able to provide a timetable about this potential implementation. We can make sure that you will be notified through this thread tough, if it will ever be implemented. 

    In the meantime you might want to check out our widget called "Unique ID" tough. It may kind of work in a way that you'd like:


    Thank you for your participation in making JotForm more useful for everyone.