What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my form is disabled?

    Asked by auroratoto on November 29, 2016 at 09:21 AM


    I just joined JOTForm and i just built 1 form but when i want to do some preview it says that my form is disabled, here is my form link : https://form.jotform.me/63333648947467

    Please kindly check and kindly tell me if i have done anything wrong?



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    JotForm Support

    Answered by candy on November 29, 2016 at 09:31 AM


    I have checked your account and I have seen that your account has been auto-suspended by our automatic phishing detection system due to phishing.

    You are not allowed to receive credit card information from the users according to our terms of use. If you need to have payment in your form, please use our payment fields.

    So that, I have removed the fields related the credit card information and I have re-activated your account.

    Please be avoid this kind of suspicious activities in your account. If the same issue occurs again, we are going to delete your account.

    Thank you for your understanding.