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    How can I clear an item selection if they change their choice on a previous question?

    Asked by calhouncollege on November 29, 2016 at 09:56 AM

    On our graduation application, certain fields show depending on the Degree Applying for selection.  Once those fields show and they make a selection, the selection can't be cleared if they change their mind and choose a different option under Degree Applying for.  Is there a way to not only "not show" certain fields based on a selection but also clear them if an item has been selected?

    Page URL:
    https://form.jotform.com/calhouncollege/graduationapplication

    Selection item how a
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    JotForm Support

    Answered by owen on November 29, 2016 at 10:24 AM

    Hi,

    What you should actually do is pretty simple. You do not have to deal with conditions. Please see how you can do it:

    1. Click "Preferences" on the form builder:

    2. Click "Show More" on the "Advanced" tab:

    3. Select "Clear on being hidden" on "Clear Hidden Values":

     

    This will work in a way that you'd like to configure your form. When your users change their preferences on the field that you mentioned, conditionally hidden fields will be automatically cleared. 

    Please try this and let us know if the issue still persists.

    Do contact us whenever you need assistance. We are glad if we can be of any help.

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    Answered by calhouncollege on November 29, 2016 at 10:44 AM
    Awesome! Thanks so much.
    Lanita Parker
    Public Relations
    Calhoun Community College
    PO Box 2216
    Decatur, AL 35609
    lanita.parker@calhoun.edu
    256-306-2615
    ________________________________
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