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A few of the widgets are not loading "we cannot complete your request" and the form cannot be submitted.Asked by LowerTrent on November 29, 2016 at 10:19 AM
hello again, we have a new issue - i'm not sure if it's related to the changes I made yesterday.
This morning a few of the widgets are not loading "we cannot complete your request" and the form cannot be submitted - the submit button sits on "please wait".
it's pretty early in the day so I doubt we have reached our API limit.
No, you have not reached the API limit, you can check it also: https://www.jotform.com/help/406-Daily-API-Call-Limits
I just checked your form, and all widgets appear to load:
Let us know if you need more help.
it's intermittent - sometimes the problem only happens after the form is submitted - it seems to reload the widgets after the form is submitted - if one doesn't load the form won't submit. we've had several customers call in today reporting problems making submissions.
Can you please try clearing your forms cache? https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
Also, try cloning the form to see if in the cloned version the issue is debugged: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account
thanks - it seems to be more stable now with form cache cleared.
Thank you for updating us. Let us know if you are encounter this problem again, we will investigate it further then.