What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Missing data in emailed forms

    Asked by almallah on November 29, 2016 at 10:22 AM

    Dear Sirs,

    I have on of my forms, which is (Contact Form) that is delivered to my email but with black message field while all other information appears correctly. The missing data is available online under the form submissions but continuously delivered with the said field blank.

    Kindly have a look in this issue as it's not practical to login every time just to view the form content.


    Thanks and best regards,



    Page URL:

  • Profile Image
    JotForm Support

    Answered by candy on November 29, 2016 at 10:41 AM

    Dear Nader,

    I have checked your form and cloned it in order to test it on my side. I was unable to reproduce the issue on my side as the following:


    Also, I have checked the situation on your side and I have seen that your email addresses received my test submission successfully as you can see below:

    So that, I was unable to replicate the issue.

    Could you please send us the submission ID that was missing?


  • Profile Image

    Answered by almallah on November 29, 2016 at 11:44 AM
    Thanks for your prompt response.
    I just received a test submission and all details appear to be fine. I'm
    attaching herewith the previous and recent emails for your reference.
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 29, 2016 at 12:57 PM

    Hello Nader,

    I also tested the form which is embedded in your webpage and it does capture the submission correctly in the submission page but the submission email which was sent has missing data.

    I would suggest you to please embed your form with its iFrame embed code and see if that solves your problem. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by almallah on November 30, 2016 at 05:44 AM
    *Hello again.*
    The iFrame doesn't fit the style of our website.
    I've updated the Source Code and it seems to work well.
    Hopefully it continues to work well.
    Thanks for your support.