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  • Profile Image

    Button Checkboxes widget does not clear when hidden

    Asked by nickbh on November 29, 2016 at 10:28 AM

    I am using the Widget Button Check boxes.

    Basically I have a requirement whereby if a rating value is higher than a 3 some button checkboxes are offered.

    In the event that a rating is less than 3 a different set of button check boxes are displayed.  if I switch between the say a rating of 2 and a rating of 4 the selections in the button check boxes do not clear properly.  The content seems to clear but the actual image appears to remain "checked".


    I have used the switch in the Advanced Preferences to "Clear Hidden Value".


    Here are some screenshots of the example>

    On load>

    On Selection>

    On change of mind>

    On return to previous selection - choices still showing on the widget?>

    Could you please look into this?  i want to ensure that on a change of rating from +-3 ie when a filed is hidden that the selections are cleared and the widget shows the same?





    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on November 29, 2016 at 11:23 AM

    Yes, it looks like the widget cannot be cleared by the hidden field option in the advanced properties. Let me forward this thread to our developers for them to take a look. If there are updates, you should know it through this thread.

    For the meantime, you may consider using our regular checkbox field for this to work.

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    JotForm Support

    Answered by widgets on January 17, 2017 at 05:26 AM

    Hi, I understand your concern about the widget but since you enabled "Clear Hidden Value". The widget value will not be passed to the form once you decided to submit.

    The widget value stays there somewhere hidden but it will not affect your submission. Have you tried submitting your form if you're able to get the desired results? If not please report back and we will further check.

    Widget Team

  • Profile Image

    Answered by nickbh on January 17, 2017 at 10:10 AM


    Yes I can confirm that.  However that's not the issue.  The problem could cause confusion to the customer filing out the form.  I have worked around it for the moment - but it would be better if cleared.



  • Profile Image
    JotForm Support

    Answered by Welvin on January 17, 2017 at 11:18 AM

    Thank you for the update. 

    Would also you mind sharing us your latest form? I've checked your original form and you have deleted that one. 

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    JotForm Support

    Answered by TitusNdoka on February 22, 2017 at 04:03 AM

    The button checkboxes widget will not clear when hidden - provided you turn on your global setting to clear fields when hidden. 

    Could you check and let us know? 


  • Profile Image
    JotForm Support

    Answered by TitusNdoka on February 22, 2017 at 04:05 AM

    Opps - typo - "will now clear when hidden.."

    Many pardons.