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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having trouble receiving confirmation emails

    Asked by LearningDevRRHS on November 29, 2016 at 10:53 AM

    No matter what email address I provide in the field for the notification email field, I dont get a confirmation email informing me that someone has submitted a form. Everything worked properl up until October 31, 2016, and for some reason it no longer works. Any help on this issue would be greatly appreciated! I have done everything I can think of to fix this including changing the email address that the notification email goes to, as well as changing the send address to noreply@jotform.com




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    JotForm Support

    Answered by John_Benson on November 29, 2016 at 12:20 PM

    Hi Tyler,

    The email recipients associated to your form is not in the bounce list. I also cloned your form and do a test submission, it is working fine on my end.

    I also check your mail logs and everything is being sent successfully.

    However, I send a submission to your form and after hitting the submit button there's an error:

    Please check your Thank You page redirect link if it is correct or if it is working. 

    Also, could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.

    Hope that helps. If you need anything else, please contact us again. We'll be glad to assist you.