What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form lagging?

    Asked by curatorialassistance on November 29, 2016 at 11:43 AM

    My form is lagging for some reason. It's a bit long, but I can't really get around that. Is there anything I can do to make this move faster?

     

    https://form.jotform.com/63145743580154

    Page URL:
    https://form.jotform.com/63145743580154

  • Profile Image
    JotForm Support

    Answered by John_Benson on November 29, 2016 at 01:05 PM

    Hi,

    I cloned your form and I was not able to replicate the issue. I was able to load your form and browse your form without lagging. Here's a screen animation of your form loading and scrolling down:

    My computer specs:
    Intel i3 4160
    8GB Ram
    500GB Storage
    Windows 10 newest version
    Google Chrome newest version

    Can you please try it again using different browser (Mozilla Firefox or Google Chrome)? Also, there's a possibility that your form is too long which is why it is lagging or loading slow.

    Hope that helps. If you need any further assistance, please let us know. Thank you.

  • Profile Image

    Answered by curatorialassistance on November 29, 2016 at 02:44 PM
    Hi,
    No, I mean that filling out the form takes forever. Please advise.
    Thanks
    L
    Laura Sumser
    Manager of Exhibitions
    Curatorial Assistance Traveling Exhibitions
    113 East Union Street | Pasadena | CA | 91103
    626.577.0044 | laura@curatorial.org
    www.curatorial.org
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on November 29, 2016 at 04:34 PM

    Thank you for contacting us again.

    I was able to replicate the issue when I tried filling out your form. It just lags and even stop on the first field. I was able to see the culprit, you have enabled the "Continue Forms Later" in the Advanced Preferences. This function is not recommended for long forms. Here's a screenshot:

    Here's the result after disabling the Continue Forms Later:

    We have a work around if you want to allow the user to save the form and continue later. Here's a guide: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    Hope this helps. If you need further assistance, please contact us again. Thank you.