My conditional logic to send an email to Cabinet member is not working

  • Profile Image
    mleppin
    Asked on November 29, 2016 at 11:58 AM

    https://form.jotform.com/61034495112952

     

    Made a successional approval with signature boxes

    Traveler completes, signs and send to budget holder - (This part works perfectly)

    Budget holder receives email - edits submission, enters budget holder code to view additional fields CODE: RVABUDGET - signs via mouse, approves, selects cabinet holder email from dropdown and submits - ( THis part does not get received. by cabinet member)

    Cabinet Member enter CODE 123 to view additional fields signs approves and sends to finance.  

    The form works perfectly when I use a hotmail address

    The form works perfectly on the first send for the school district but will not send to the cabinet approver.

    Melissa Le'ppin 772 812-6431

     

  • Profile Image
    Welvin
    Answered on November 29, 2016 at 01:33 PM

    You have cabinetHolder83 in the conditional logic, but I've viewed your form and can't find this. Please make sure to have the correct field name/tag:

    https://www.jotform.com/help/146-How-to-find-Field-IDs-Names 

     

    As for receiving the email, I think this is related to spam filters. Please check and make sure to allow emails from noreply@jotform.com to go through.

    Let us know if you need any further assistance.