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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing upload features after check out ?

    Asked by gboulton on May 15, 2012 at 03:13 PM

    Hi it seems to  be a common issue where from time to time my features disapear and i have to re-source the code or add something to it.  Im having a issue where my upload features among other buttons are not displaying to my customers after checkout.  I have tried Iframe that worked for a while and it seems to be no problem if you on a MAC but now my customers cant see the options  on their PC this same issue happened a few weeks ago but the rolls reversed.  ? please help?

    Page URL:
    https://checkout.shopify.com/orders/1518561/5235fafcb1ab8c4a8d2a2f72db<br/>c3e599

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    JotForm Support

    Answered by idarktech on May 15, 2012 at 09:32 PM

    Hi there,

    I can see your form fine. Iframe embed code should work well as it wont conflict anything on your page, maybe this is due to the secure domain issue before. Can you please change "secure" to "www" on your form link? Or you can simply re-embed your form using this:

    <iframe allowtransparency="true" src="https://www.jotform.us/form/21078270162144" frameborder="0" style="width:100%; height:842px; border:none;" scrolling="no"></iframe>

    Hope this helps. Please let us know if the problem still persist after this. Thanks!