What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Once user pays with Paypal, are they redirected back to the form?

    Asked by texascountrymusic on November 29, 2016 at 01:10 PM
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    JotForm Support

    Answered by Jan on November 29, 2016 at 02:46 PM

    No, the user will be redirected to the Paypal confirmation page. In that page, there is a return link wherein if the user click it, he/she will be redirected to the Thank You page  you created in JotForm.

    If you want to redirect the user back to the form, you may enable the "Auto Return" function in PayPal. Here's a guide: https://www.paypal.com/ph/cgi-bin/webscr?cmd=p/mer/express_return_summary-outside. The URL that you'll enter in the Auto Return is the form's direct link.

    Hope that helps. Thank you.