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    Need to downgrade and get refund instead of charged for another year

    Asked by Marcel Meuey on November 29, 2016 at 01:29 PM

    Hi Jotform

    Thanks for your service since August 2015. I recently made a downgrade and nevertheless you charged my for a next year. I guess I've pushed the wrong button or there is a fail. Please downgrade my account an pay back the money to my account. Thanks.

    All the best, Marcel Meuy on behalf of Kunsthalle Tropical


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    Answered by KadeJM on November 29, 2016 at 03:10 PM

    Hi Marcel, no problem and we appreciate you being a subscriber with us for awhile and completely understand that you wish to downgrade for the time being.

    I've canceled your subscription and corrected the charge that occurred including a refund for it back to your account for you.

    Please note that this due to this your account is now back on the free plan because of it.

    If you need any further assistance just let us know.