CREDIT CARD CHARGES
I authorize Biscuits & Bath Companies, LLC and its affiliated entities and agents (hereinafter individually and collectively referred to as “B&B”), to maintain my credit card number on file and charge purchases made and/or services rendered against the card at the prices in effect at the time of the transaction. I authorize B&B to “Pre-Charge” my credit card at B&B’s option at either the time of my making a reservation or at commencement of my dog’s usage of services. This Pre-Charge will be in the approximate amount of the cost of services to be rendered. In the event that my dog does not use the services for which I have been Pre-Charged, B&B will credit my card for the full amount, less any applicable cancellation fee. “Final Charges” are those charged against my credit card at the conclusion of my dog’s stay and/or when services are rendered. Final Charges will be in an amount sufficient to pay my bill in full, and all charges, other than Pre- Charges, are final when made. In the event of a Pre-Charge, B&B may decline to provide services if my credit card is declined for any reason. In the event a Final Charge is declined, B&B may assess a declination charge not to exceed the greater of $10 or the maximum otherwise permissible for late charge assessments in addition to any charges assessed by the paying institution against B&B with respect to a dishonored transaction. Alternatively, if any of the foregoing charges to my card are declined, B&B is authorized to charge my spouse’s or other designated agent’s card if it is on file. The fact that it is on file constitutes consent by the card holder to do so. In the event that my (or my spouse’s or agent’s) credit card cannot process payment due to a limitation placed on individual transactions, B&B may divide the total charge into incremental portions in order to process the charge.
MEMBERSHIP & PACKAGES
I am aware that all B&B membership fees and package fees are non-refundable. Unless I notify B&B at least ten days prior to the expiration date of my membership or package, I understand that the membership and/or package may be automatically renewed (at the then current price plus applicable sales tax) for an additional similar period.
DOG BEHAVIOR AND HEALTH
I understand that B&B reserves the right to refuse any services or use of its facilities or to rescind membership for dogs who, in its sole determination, are unhealthy, act aggressively, are undisciplined, evidence inappropriate behavior or who may otherwise be a danger to themselves or other animals or users. To utilize the facilities (for purposes other than training) my dog must be spayed or neutered if it is older than eight months of age. Distemper, Parvo, Rabies and Bordetella vaccinations must remain current at all times. I will provide B&B with an up-to-date health certificate, rabies certificate, and dog license verifying compliance with these requirements. Furthermore, I acknowledge that I am required by B&B to have health insurance for my dog at all times. B&B reserves the right to limit usage or services if I do not provide required verification, and in such event, I am not entitled to any refund or credit. I acknowledge that I undertake responsibility for, and will not hold B&B liable for, any illness or ailment which my dog may incur while in the presence of other dogs at the facility, in B&B’s care for any reason, or otherwise.
I acknowledge that dogs are encouraged to socialize and exercise at B&B and that injury to my dog can reasonably be foreseen to result from playing and roughhousing while in the care of B&B or while in a training class or play group conducted by B&B. I agree to assume the risks and hazards that might be expected to arise from such use and the presence of and my dog’s interaction with other animals. I also agree that B&B shall not be responsible, monetarily or otherwise, for injuries to my dog which may arise in the course of play or of training or of grooming which may be caused by the presence or actions of other dogs. I shall hold B&B and its employees harmless from, make no claim against and indemnify B&B and its employees against any costs, damages, claims or expenses (including vet fees) that may result from an injury or illness to my dog, or to another dog, if caused by my dog. In the event that my dog injures another dog under the care of B&B I will be responsible for any costs, damages, claims or expenses (including vet fees) to the owner of the other dog. I understand that my agreeing to the foregoing and, specifically, my agreement not to hold B&B responsible for the payment of veterinarian bills or other costs is of the essence of this agreement and that B&B would not agree to care for and/or train my dog without this inducement to do so.
If, in my absence, my dog should be injured, become ill, or is otherwise deemed by B&B to require veterinary attention, B&B is authorized in its discretion to consult with and utilize either the services of my veterinarian or B&B’s staff veterinarian for treatment and guidance. If neither veterinarian is available, B&B is authorized to utilize the services of any other reputable veterinarian. I understand that I am responsible for any charges with respect to any veterinary care, either performed by B&B or any other veterinarian, and I authorize B&B to process my credit card on file for any medical charges incurred. I also authorize B&B to have full access to my dog’s veterinarian records and past medical history.
ABANDONMENT OF ANIMAL
My dog shall be considered abandoned, and the legal property of B&B, after fifteen days of no communication with B&B at which point B&B will have the right to keep or re-home the dog. Should I abandon my dog I will be responsible for any and all costs of the dog’s care up until the date that B&B re-homes the dog.
I agree that any controversy or claim arising out of or relating to this agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Arbitration Rules. The number of arbitrators shall be one. The place of arbitration shall be Manhattan in the State of New York. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. In the event that I submit for arbitration, I agree to do so as an individual and not as a participant in a class action against B&B. I acknowledge that should the arbitrator’s decision be rendered in B&B’s favor I will reimburse B&B for all court costs relating to this claim.
At Biscuits & Bath we work hard to serve you and encourage you to provide us with open and honest feedback. Should you become unhappy at any point during our relationship, we encourage you to contact us privately and/or respond to our surveys so we can work with you toward a resolution.
My dog’s picture may be used in marketing and promotional material prepared by and used for promoting the services of B&B.
By signing below, I acknowledge that I have read and accept the terms and conditions stated above.