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Profile Image Aytekin Tank is founder of JotForm. He currently leads the JotForm development team. He loves to hear from JotForm users. Feel free to shoot him an email at aytekin at jotform.com.


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Announcing Pricing Modification: Form View Limits

February 29, 2016


We want to create a pricing structure that makes the most sense for all of our users. With that in mind, starting tomorrow, we're modifying our monthly packages to count the number of times your forms are viewed each month. It’s structured similarly to how we’ve developed our submission limits, only 10 times the amount.


Here’s a breakdown of the new view limits by account type:

Free form views: 1,000

Bronze form views: 10,000

Silver form views: 100,000

Gold form views: 1,000,000

Platinum form views: 100,000,000


What does this mean for my account?

For a majority of casual JotForm users, this won’t make a difference. For instance, most users who receive more than 1,000 form views a month are receiving more than 100 submissions, so they’re already on the paid plan that’s right for them. But for a few of you, this will mean needing to upgrade to an appropriate paid plan.


What’s the reason for the new limit?

We felt that users who were receiving more than 1,000 views on their forms are getting the same value as users who receive more than 100 submissions. We wanted to make our form limits more fair for every user, which also took into account per capita web hosting costs. Now, whether form views or submissions, we’re all on the same page and know what to expect.


How will I know if I’m close to my limit for form views?

Your form views are readily accessible from your Account page. Select “Usage” and see how many views you have left next to where it shows submission count and upload space. We’ll also send you a friendly message letting you know if you’re close to your limit.


What happens if I go over my limit?

If you go over the limit, you will be asked to upgrade before the next business day at noon. After that your account will be temporarily disabled until you’re able to upgrade. But like we said, you can find out if this change affects you by viewing your form view status from your account page, and checking to see if you’re close to the limit.


If you have any further questions, check out this page or feel free to direct them to our friendly support team.



23 Comments...


   
sheffieldassociation (March 09, 2016 at 02:47 PM)

I need to change my billing information, specially change my credit card information as my present bank account going to be cancel and I wanted to update my new bank account.

Rene Rodriguez

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citationbuildingteam (March 10, 2016 at 02:24 AM)

Question we now get the bronze account since we over the limit on form views. But I can't get it because it says we have over 1000 views already but the visit to our website is around 200 which we tracked via Google Analytics. Can someone enlighten me? Thanks

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tamsyn (March 11, 2016 at 03:33 PM)

I have a few questions:

1). If I, as the creator of the form, view it to test it once I publish the form, will those count against my total? Or does your system recognize the creator and not dock us for those?

2). What happens in cases of multi-page forms ... is each page of the form considered a form view?

3). What happens if someone is in the middle of filling out the form, but the browser crashes and their form is reloaded? Is that considered another view?

Thanks for clarifying these!

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tamsyn (March 11, 2016 at 03:38 PM)

Sorry, I have another question... I just noticed that I already have 24 views listed for my form -- but I haven't even finished building my form yet, and it hasn't been published.

Do we get docked for previewing our forms that are under construction?

I'm new to JotForm, and exploring whether my non-profit should build all our forms here, so these details are important to know. Thanks for your help!

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vinko2000 (March 19, 2016 at 01:05 AM)

I didn't know about the form views limits, so when I was creating a new form I was looking at the website at the same time to see how the form looks, refreshing the page every new modification so now I'm out of "views", I have the free account since I don't need more, but my forms will be disable tomorrow if I don't upgrade, how I know when my new period start?

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tazzanderson (March 21, 2016 at 08:54 PM)

I agree with Glenn's statements. I don't even know how the heck I'm up to 1000 form views per month, there is just no way. I have only a few submissions over years!!! I think this is ridiculous and can only WISH that my business was getting that much online traffic!

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snjrose (April 21, 2016 at 02:04 PM)

Yes, I just got an email that I am close to my form views limit for the month and didn't even know anything about this. I've been creating a completely new site and viewing the forms many times. I think they are all me which isn't fair. Why didn't we get an email about this when it was implement last month so I could have been conservative? :(

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Nad84jia (April 25, 2016 at 10:15 AM)

Realy not good for as
you could warn us in advance
not everyone has the monies
we were treated to complication with many clients.

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davidcyrman (April 29, 2016 at 12:13 PM)

This is realy not good for as
you could let us know in advance

we were treated to complication with many clients.


   
msasinski (May 05, 2016 at 01:54 AM)

10k views is just not enough for a non-profit technology blog to earn 19$ just from ads. I get little over 10K visits. Sorry guys, I'm looking for alternative. Bye.

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BeCognito (May 10, 2016 at 04:03 PM)

Time for alternative !


   
designer47 (May 16, 2016 at 01:00 PM)

no more views, it´s mean:
(1) no more views ...or..
(2) no more create forms?

thanks

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FREEMASONTZ (May 18, 2016 at 08:25 PM)

you guys should think this through

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Mrzhang (May 19, 2016 at 10:40 PM)

This is not good . I want to stop it.
I will find anther form built.


   
Wb95tunapants (May 23, 2016 at 02:48 PM)

This is a really bad policy. At this point it does not affect me like it does so many other Jotform users. However I will be looking for an alternative because this will become an issue for me in the future. It's just a bad policy. You guys should rethink it. Find another way to increase revenue and it should not be by punishing your customers. Page view limits? C'mon folks that is just greed.

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kimberlyds (May 23, 2016 at 03:06 PM)

This is crazy...So, apparently I have over 1000 form views and no conversions!!??
Yep...time to search for greener pastures!! :(


   
gerttcm (May 25, 2016 at 03:50 AM)

Hey guys, just wanna say I really enjoy your product, and after reading some of the comments above and also having a preference myself......why don't you just work on a submission limit?

When creating new forms there is a lot of testing involved etc., and for new start-ups it's extremely attractive to get forms built for free and as the company increases in revenue....increases in form submissions....then being able to go over to a paid plan is a LOT MORE attractive and viable.

My 2 cents:

Remove the form view limit and simply work on a submission limit.

Thanks.

View Answer


   
awesomekidsclub (May 29, 2016 at 12:05 PM)

I am also interested to learn more how the page views are counted etc, a lot of questions in this thread and no answers from Jotform staff yet. looking forward to the answers.

BR
Johanna

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kellylam (June 20, 2016 at 04:52 PM)

The form views counts every load as a form view. If you're updating a webpage making changes, you will use at least three form views. This is along the lines of impression fraud since you're the originator and the more form views makes you upgrade the account or it'll be shut down.

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amagearsvc (June 22, 2016 at 06:38 PM)

I crapped up my site by adding the footer advertising in order to get around the absolute asinine assumption that 1000 views is even as good as one form submission, and it still has me locked out. I used to love your form, but it just isn't worth the hassle anymore. I build over 100 websites per year and used Jotform on all of them. A lot of them go above 100 submissions per month and pay for the upgrade. But, if this is how you are going to treat your 'baby' customers, I'll be changing them all to another solution. You can say goodbye to close to 100 paying sites.

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Creastyle67 (June 29, 2016 at 07:39 AM)

this limitation does not exist in Typeform and others, this is ridiculous, you will lose customers to start with me.


   
chessjn (July 23, 2016 at 02:39 PM)

The view limit is ridiculous, you think about it. I think I'll quit too. Remove it asap.

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sacredwaters (November 16, 2016 at 02:51 PM)

For some reason I'm not receiving forms via email that users submit. I've added my email and even tried an alternate email and even when I use the test option, I'm not receiving it. I would appreciate help with this. Thank you!

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