Author

Profile Image Aytekin Tank is founder of JotForm. He currently leads the JotForm development team. He loves to hear from JotForm users. Feel free to shoot him an email at aytekin at jotform.com.


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JotForm.com is Back Online

February 17, 2012

We’re happy to share a good news with you. The domain suspension at jotform.com has been lifted. If you have changed your forms to one of the alternative domains, you can keep them as they are. We will keep the new domains permanently.

I wish we could provide more details about what happened, but we are also in the dark. We have not been given any information by Godaddy or the Secret Service, other than our domain being suspended “as part of an ongoing law enforcement investigation”. You can read more details about it on Arstechnica, Wired, CNET, Techdirt, Forbes, Geek.com and TheNextWeb.

In the next few days, we will work hard to restore your confidence in us. A suspension at the domain level is a very harsh punishment for a web service provider. However, we are not in a position to make excuses. You have trusted us and added JotForm forms into your web pages. It's our top priority to make sure that our service is reliable, and robust.

So, here are some of the permanent solutions we are working on right now.

1. Forms on Separate Domains

Depending on your risk profile, or the country you are in, we will assign a separate domain name to you. (i.e. jotform.us) Any new forms created will only work on that domain name. Our goal is to limit the impact of any possible domain suspensions in the future.

Note that, this will not apply to any existing forms. Your existing forms will work with all domains. This will only apply to the new forms you create.

2. Moved Domains from Godaddy to NameCheap and Hover

Namecheap has been very publicly against SOPA and internet censorship. Hover’s General Manager has personally contacted us and offered his support during our difficult time. I have always been an admirer of the simplicity and beauty of Hover’s user interface. So, we have moved our domains to these registrars.

3. Launched JotFormStatus.com

We have just launched a new independently hosted site to post about our service status updates. You can also contact us from Twitter or Facebook.

4. Use Your Own Domains on Your Forms

It is now possible to use your own domain names on your forms. You can read more details about it here. We have just launched a simple version of this feature, and we are planning to improve it in the next few days.

5. DMCA Safe Harbor

We are considering applying for DMCA Safe Harbor. Although, the requirement of no active monitoring of user activity would not work for us, since we have to actively stop the phishers. Anything less would be irresponsible.

6. Increase Our Efforts to Stop Phishing

Our existing Bayesian phishing filter has been pretty successful at stopping phishing. We are currently discussing what additional steps we can take to stop phishing forms on JotForm. We have scheduled a hackaton next week to try out new ideas.


We’d like to thank everyone who has been patient with us. We believe that without the support provided in the social news sites such as Hacker News, Reddit, and Slashdot, plus the journalists who covered the story, the suspension might have continued.


30 Comments...


   
toyourmeasure (February 17, 2012 at 10:13 AM)

A customer entered info while the site was seized and down. How do I get this info?

View Answer


   
No one (February 17, 2012 at 10:40 AM)

You should really:
1) Move away from GoDaddy (or carefully read their TOS/AUP)
2) Register a non-US owned TLD domain (.net is the same as .com, try .co .me etc)
3) Register with google's webmaster tools to be able to replace all your links in a matter of seconds.

Otherwise this will happen again. I thought in the USA you were innocent until proven guilty, but they just proved (again) that it's shoot first, and then if anything's still wiggling around, consider asking questions.


   
Rodrigo (from Costa Rica) (February 17, 2012 at 11:12 AM)

Awesome!!!

I'm very happy with that news...

Considere develop a tool similar to iCloud, Wen you can swipe the elements to send a file or something like that.

Good luck boys!!!


   
Daniel Irmelr (February 17, 2012 at 11:22 AM)

Man we seriously feel for you goes we love jotform and can't believe you got hammered like this.


   
mbrannon47 (February 17, 2012 at 11:30 AM)

This doesn't shake my confidence in JotForm or Interlogy; this reinforces the feeling that you can deal with this stuff quickly and efficiently. I got the notification email about the .us switch yesterday, quickly updates some HTML on our servers, and it was done. Very well handled.

You have my support/confidence, and we all feel for you and we, too, question the actions of those involved. Great to hear you moved from GoDaddy. We'll be moving off their servers within the week thanks to this information.


   
Stefan (February 17, 2012 at 12:12 PM)

I understand that initiatives like SOPA are trying to make the internet a safer place, but is the good their doing outweighing the chaos they are causing? GoDaddy sucks


   
Cícera (February 17, 2012 at 12:22 PM)

Fico feliz em saber que está tudo bem! JotForm é o melhor!!!
Uso em meu blog e recomendo!
http://espacorenda.blogspot.com


   
Francesco (February 17, 2012 at 12:26 PM)

I think that given the situation you did all you could. You had no notice, no clue, no possibility to solve the problem. You gave a lot of support and immediate answers through your support system. I wish every company worked like that. Of course you could forsee the possibility for the domain to go down, but it's the kind of problems that come from growing fast. I guess you learned the lesson. :-)


   
Justin (February 17, 2012 at 02:29 PM)

I am very happy to see that you are taking this seriously and all the work you are putting forth to ensure this doesn't happen again. My faith has been restored. THANK YOU for not giving your money to GoDaddy anymore!


   
Roger Green of rogerogreen.com (February 17, 2012 at 04:14 PM)

MOST sad for you and America that you had to endure this. But glad you're up.

PLEASE drop the sycophants at GoDaddy.


   
Jono (February 17, 2012 at 05:33 PM)

Great to hear you guys are back.


   
terry smith (February 18, 2012 at 03:32 PM)

People act like this will be the last encroachment on internet users. Of course, there will be many more headaches and immoral actions coming from those entities that like to abuse internet users, even if a boycott GoDaddy movement begins tomorrow.

Plz think of everything you can to support internet freedoms (support EFF, others accept bitcoins, etc.). Enact those plans and tell your friends to do so as well.

If we start now, we may have to fight hard for only 2 years, instead of 5. But the sooner we start, the sooner we can be free of the stormtrooper tactics used against JotForm.


   
Paolo (February 18, 2012 at 06:16 PM)

I'd like to echo the comments of mbrannon47.
You guys are hereoes in my eyes. I have 30 years experience of working in many aspects of IT from programming, systems design, implementation, quality assurance and compliance of systems. The speed of your reaction and workarounds was absolutely incredible. Brilliant.
Thanks.


   
ty (February 18, 2012 at 11:15 PM)

This is the final straw.. I am taking my hosting business from Godaddy. Would recommend Jotform do the same.


   
Clarity2012 (February 19, 2012 at 11:27 AM)

Welcome to Amerika 2012


   
Bob Brown (February 19, 2012 at 12:23 PM)

If I were doing something like JotForm, I'd have a bunch of domains spread across different registrars, and many of the domains registered outside the US. Then I'd "rotate" domains as forms are generated, so the loss of one domain would break perhaps 10% of forms, not all of them.

That's in addition to the things you are already doing, such as acquiring domains for particular customers or allowing customers to use their own domains. The idea is that, even for a single customer, another warrantless take-down might break some, but not all, of their forms.

You might need some, but not all servers, outside the US, too.

25 cents, please.

Of course, I would never have thought of that last week... Planning backup against the actions of one's own government isn't something I think of regularly. Looks like I may have to get used to it.


   
Jeremy (February 19, 2012 at 02:21 PM)

I think most IT departments will be putting plans in place to protect against the US government now.


   
Bob Brown (February 19, 2012 at 03:17 PM)

I've just sent a letter to Senator Saxby Chambliss of Georgia that provides a couple of paragraphs of background, and then the following:

"I am writing to you today to ask that you request an explanation from the Secret Service, including asking the Secret Service why they did not request help from JotForm in identifying the bad actor(s) among their customers before shutting down the entire operation. Based on what you find, I ask that you consider whether legislation is necessary to prevent such abuses in the future."

If 534 more of you will write to one senator or one representative, there will be some red faces in Washington next week. If a couple of thousand of you write letters, things would really get stirred up. So, get on with it!


   
Rallias (February 19, 2012 at 04:20 PM)

Well, your issue has brought me to consider using your service and telling friends about it. Before I haven't even heard about your site.

Just some light in the tunnel.


   
Alex D. Ronggo (February 19, 2012 at 06:25 PM)

Welcomeback Jotform...

I just create my first form.
It's really helpfull.

Thx


   
Adam Bedford (February 20, 2012 at 08:20 AM)

My personal trust in the entire JotForm service has not been compromised as a result of this.

The speed in which 'Plan B' was implemented is a credit to JotForm owners and staff.

I will continue to use your services and recommend JotForm to my clients and friends.

I'm glad you are able to put this behind you and continue to move forward.

Kind regards,

Adam Bedford
Weeno IT


   
BJ Berli (February 20, 2012 at 07:44 PM)

I've been a JotForm user for 5+ years. Unfortunately, I did not receive the email about this issue. However, when I started researching the day after it started I was very happy to find the information I needed to address any of my issues.

I would also like to echo all the comments JotForm has received about execellent customer service, quick response, and implementation of viable solutions. I too will continue to recommend, use and support JotForm going forward. Thanks.


   
Evi (February 21, 2012 at 03:43 AM)

Why cant you style forms in normal way ??? I was trying out yr forms some years ago and now, nothing changed!!!

'There are incomplete required fields. Please complete them.' - you think this text is aligned well ??

And also 'This field is required.' with red background is too much!!! And it works wrong, if the field is empty, you shoudnt show that red bg on mouse:focus !!!
Im realy Angry!! >:/

Take some good designer/developer/interaction designer, or just ask me !!!

View Answer


   
Rick Upshaw (March 05, 2012 at 07:37 PM)

As a proud & patriotic American, I am embarrassed and ashamed of what is happening to my country. I didn't get any email on this, and didn't even notice it, since I am only trying out this service on a new site, but I am shocked and enraged to read this post about what happened.

Is there a complete story about what happened from start to finish somewhere online that I can read? I'd like to get all of the information I can on this, including any response the Secret Service might have on this, and then shed as much light on this as I can through my own following.

Thanks!


   
maxboost (March 10, 2012 at 11:05 AM)

Because of this i moved all my domains *out* of godaddy and into my other in enom. I always didnt like godaddy but after seeing this i also jumped ship!


   
RJSK (March 15, 2012 at 12:59 PM)

I Have only just signed up to JotForm, and hey, am I glad it's back up and running - I would never have known about this site, and it is a really good site. Seriously cool. Thanks so much, I love it. Great work!


   
hqmeded (April 02, 2012 at 03:48 PM)

jotform.us has been blacklisted via our company's web filter:

Threat Type: othermalware
Threat Reason: Domain reported and verified as serving malware. IP/domain is a spam source.

View Answer


   
hqmeded (April 03, 2012 at 11:15 AM)

could not post in forum (where post was moved) clicked button and just said "Please wait"..... anyway.....

No - the error if I use jotform.com is:

Invalid Form URL
This form is not available for this domain.


   
vinautomatic (May 03, 2012 at 02:43 PM)

secret service? strippers? godaddy? naked girls? who should be taken down again? those jerkoffs.


   
sebastian vidal (August 10, 2013 at 09:04 PM)

Estimados,

hoy fue bloeuqeada mi cuenta Jotform, por motivos que desconosco, solo tenia una especie de formulario de favoritos que contenia imagenes que deribaban a algunas paginas, pero nada más y un formulario que aun no terminaba, esta pagina es de gran ayuda para el desarrollo de mis estudios y creatividad de desarrollar nuevas herramientas de utilidad, favor necesito su ayuda para reestablecer mi cuenta y sus dos formularios que contenian, espero su ayuda y su respuesta. muchas gracias. alguien que me pueda decir como recuperarla???


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