Author

Profile Image Aytekin Tank is founder of JotForm. He currently leads the JotForm development team. He loves to hear from JotForm users. Feel free to shoot him an email at aytekin at jotform.com.


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Story of a Feature: JotForm Feedback Buttons for Web Sites

July 06, 2010
When we were getting ready to release the new version of JotForm, we really wanted to hear from our beta users. We needed an easy way for them to let us know about the problems they encounter or suggestions they might have without leaving the form builder. So, we wanted to have one of those cool feedback buttons that show up on the side of the web sites. We searched for a solution, but existing products didn’t do what we wanted.

Problems with the existing products in this market:

1. They require visitors to sign-up

This was a deal breaker for us. I have not done a real scientific test but I am pretty sure when you ask users to sign-up to a third party site to just send some short feedback, most people will simply leave. You will never hear from them and they will be more frustrated than before.

In fact, I have been a victim in the past. I was on a site and wanted to send my ideas about the product. I clicked on the feedback button and written a long comment full of great suggestions, then I clicked on the next button and to my surprise, the next page asked me to sign-up for a third party site. I think it was GetSatisfaction. I did not want to sign up for this site just to leave my comment on a product, so I simply closed the window. I was pretty angry about being taken advantage. They did not ask for me to create an account, or even mentioned anything about it before I filled the form and clicked on the submit button. My ideas were probably bad :) but wasting time was frustrating.

2. They are confusing and complex

Some of these products have so many options that sometimes you have to search for a textbox where you can enter your comments. Hey man, I just clicked on a simple looking “Feedback” button, let me just do that and enter my comment.

3. Leaving the site

Another problem with these feedback buttons is that they are taking your users away from your site. After entering your feedback and clicking on the submit button, there is usually a redirect to their own version of a support site. What it should really do is to thank the user and close the window.

4. They are not customizable

Depending on the status of your web site, it makes more sense to create different questionnaires for the users. If you have a web site that’s in the beta period or just released, you might want to find out user problems, expectations and bug reports. If you have a more mature web site, you would ask questions about how they found your web site or how satisfied they are with your product. Current feedback button providers pretty much give you a one size fits all solution.


Duh! Moment: Why not Use JotForm to Create our own Feedback Buttons!

After trying different products and searching for a good solution, we simply decided to implement our own version of feedback button. We did not stop there and implemented this as a feature on our new version 3.0.

This turned out to be a great feature. It is already being used on hundreds of web sites. You can give it a try yourself.

Demo:

Go to www.jotform.com homepage and click on the feedback button on the right side.

While you are at it, feel free to share your ideas about JotForm. :) We received hundreds of messages from this form but we can’t get enough of it. It is a great way to have a connection with your customers that’s not only about problem and solutions.


Create Your own Feedback Button in Minutes:

Creating your own feedback button is very easy and quick. Here is a step by step guide:
1. Point your browser to JotForm Form Builder
2. Drag and drop fields from the left side and create a questionnaire for your visitors. Try to keep your form short, but make sure to have at least one Text Area field so that users can type their ideas, problems, questions etc.
3. Save & Preview your form
4. Click on “Setup & Share” toolbar tab, then “Share Form”, then “Advanced Option” and copy “Feedback Button” HTML source code.
5. Copy this HTML source code to your web site and start getting feedback right away!



49 Comments...


   
Kairssa Watson (July 07, 2010 at 06:49 PM)

I love this and am putting it on the site but I would like to be able to change the color from orange to green or purple to match my site's theme.


   
Karissa Watson (July 07, 2010 at 07:04 PM)

I have it on my site now but the actual clickable surface seems to be only like 25x25 big so when you click at the bottom nothing happens. It only when you click on the top that it works.


   
aytekin (July 14, 2010 at 09:48 AM)

Thanks for the feedback. We are planning to make it possible to change the button color. For now, you can try this CSS change:
http://www.jotform.com/answers/1256-1-Can-I-change-the-style-css-of-the-feedback-button-2-Can-I-get-a-text-message-notification#1

We will look into the clickable area problem. Thanks for letting us know.


   
bellytimber (July 29, 2010 at 06:11 PM)

This Feedback button is awesome!!! i've already used it on my site. i like it so much that i wanna use another one. But i cant find any option to change the alignment of the button. Please let me know if there's any way i could place the button at some other place like at left corner/bottom, coz u c i already have 1 on d right corner...


   
elzbt352 (August 06, 2010 at 07:20 PM)

Today(Friday 08-06-2010)is my first time using Jot Form. I was googling for instructions on "How to build a membership form for my website(www.ccbrilliantartwork.net). I am not too sure if it was through eHow or google browser nor what it was about the results that led me to picking Jotform. Nevertheless, today has been the best time I've had online ever! Your service takes you by the hand and assists the user like I've never been before, AND IT"S DARN FREE! Well pardon my language but, I am still here and have been literally all day. Well night now it's quarter to eight. You deserve an award! May GOD continue blessing you. Thank You Soooooo Much ;)
Sincerely,Elizabeth Simms
(Administrative Manager of CC Brilliant Art Work)


   
LindaParr (August 08, 2010 at 06:29 PM)

Love the form - is there a place where i can add multiple email addresses for the form to be sent to?
Thanks
Linda


   
aytekin (August 09, 2010 at 05:33 AM)

Hi Linda,

I am glad you loved this feature. We love it too. We have been using it since the last release and we are getting so much great feedback from our users. I think every web site should have one.

Regarding your question, here is how you can add additional email addresses.

To change recipient email address on a form, open your form on the Form Builder and then:
1. Click on "Setup and Share" tab,
2. Click on "Email Alerts",
3. Select "Notification",
4. Click on "Reply-to and Recipient Settings",
5. Change "Recipient E-mail" on the lower right side. Separate email addresses with a comma.


   
MEGSSS (August 15, 2010 at 10:08 PM)

Love it. Thank you so much.


   
jorgboth (September 07, 2010 at 07:21 PM)

Brilliant so easy so quick up and running within half a day what a pleasure your making me look good

Thank you


   
Balolo (September 18, 2010 at 09:27 AM)

JotForm it's genial. I send a translated version.


   
Balolo (September 18, 2010 at 09:27 AM)

(In spanish)


   
asiso (October 06, 2010 at 11:23 PM)

If I'm using a WordPress theme, where should I paste the code?


   
JotformSupport (October 07, 2010 at 07:12 AM)

Please post your questions to forum instead of posting here.


   
ahmad (October 10, 2010 at 03:03 PM)

JotForm is the best on earth. can any one tell me how to change the orsange colour to match my website theme
thanks


   
aytekin (October 11, 2010 at 09:25 AM)

One of our developers is working on just that. It will soon be possible to change the orange color or customize many other things on your feedback buttons and forms.


   
alanancy (November 01, 2010 at 06:22 PM)

It would be great if in the text area there was an option to show a count down of the amount of characters entered. In other words if a text area allows 100 characters as you type it would count down to 0.

View Answer


   
interknecht (November 14, 2010 at 09:22 PM)

When the window loads on the feedback form it automatically jumps to the bottom of the form, how do I fix this?


   
premierdepogrl (November 20, 2010 at 08:58 AM)

You guys continually rock. Thanks for the great forms and the ease with which to use them for a non-computer person like myself!


   
Lyngholm (November 22, 2010 at 03:32 PM)

I still can change the feedback-button color.. I tried the Inject Custom CSS but still have problems making it work.. can anyone help me out?


   
PolatAlemdar (November 23, 2010 at 02:06 AM)

Please state your problems in forum. You will likely to receive a faster response.


   
abloom (November 23, 2010 at 12:35 PM)

I love it but I have a flash site and it is not really working.


   
rahamitz (November 23, 2010 at 11:12 PM)

i am not that knowledgeable with html.. i have my already ready but i dont know how to post it into my site.. HELP... THANKS!


   
vanne23 (November 28, 2010 at 10:51 PM)

ddew


   
abcabc3515 (December 04, 2010 at 10:53 AM)

I have a problem. I am using iWeb on a mac, and if I add this to my site, than it covers it all, so the other features (such as clicking on a link) will not be accessible for the visitor.


   
blacksonville (December 13, 2010 at 12:05 PM)

This is a great tool for serious internet marketing and web builders to provide online customer service on Blacksonville.net.


   
deerockfl (December 22, 2010 at 11:24 AM)

This feedback button is a great feature. However, I can't get it to working with me dotnetnuke (4.9) webpage. I create an html module and copied in the code. The button shows up but when i click it the form won't display. Thanks in advance.-D


   
JotFormSupport (December 23, 2010 at 03:51 AM)

Please ask your questions to the forum. Your questions here will be ignored.


   
geeneeyes (January 09, 2011 at 12:07 PM)

Gonna put a feedback button asap!!! THANKS!! I didnt comment elsewhere so let me tell you... You are better than Zoho Creator or Google's form creator....

Jotform is the BEST!


   
arlenedq (January 15, 2011 at 07:59 AM)

I love this site! One of the best!


   
bogoka (January 26, 2011 at 04:37 AM)

i need cf accounts pls give me...tnx


   
youssef2018 (February 05, 2011 at 11:03 AM)

doudi-xx@live.fr


   
COWebDev (February 05, 2011 at 05:31 PM)

Thank you for JotForm! I had been using FormExperts.com for a couple years now and decided to see what was new out there. I came across JotForm and can't believe how easy it is to use and customize. As a web developer, I very much appreciate having FULL access to the Source Code. I could go on and on, but wanted to say Great Product and Thank You! (I'm in the process of switching my 100+ forms now to JotForm)


   
dshacker14 (February 06, 2011 at 02:57 PM)

You guys are GENIUS! I had been using other form builders before and I decided to try other sites since I was building a new site. I want to say THANKS. This is the best site for forms in my opinion.


   
lolo32 (February 07, 2011 at 10:22 AM)

Hello,

is there any issues for a problem i found on IE. Scipt code does work for firefox, not correctly for ie...


   
pshrealtor (February 22, 2011 at 03:43 PM)

Have a Wordpress.org site, where would I add the feedback button? Do I need a new page???


   
julianroberts (February 24, 2011 at 05:56 AM)

I can't see the "Share Form" button - I have created the form, clicked on the Setup and Share tab, but the "Share Form" button seems to be missing. Could you point me in the right direction please? Many thanks.


   
JotFormSupport (February 24, 2011 at 06:00 AM)

Use Embed button. The icon is same


   
kcricomunicacion (March 06, 2011 at 08:25 PM)

great service ,jotform is good services form in the world ,register in security is great


   
flsi11 (March 15, 2011 at 01:57 PM)

Excellent form


   
LeRoi (March 25, 2011 at 12:05 PM)

Hi the picture that you have for the feedback is not the same as the website,the instructions to create the feedback do not match the website
can you please help me with the creation of my feedback button


   
rcdna (March 26, 2011 at 09:11 AM)

HOW DO I USE THIS ON GOOGLE SITE???

i finally end up having a geeky button with form link :(

http://www.rcdna.co.uk

PLEASE HELP!!! i need it as it is on this website.... click and flash up!


   
rcdna (March 26, 2011 at 09:13 AM)

Also,

i dont see any -

"3. Save & Preview your form"

option on my form.. i am a basic user.


   
popart (April 18, 2011 at 02:30 PM)

Hola, un gran trabajo. Les Felicito. Una cuestión: como hacer para que se vea bien el botón FEEDBACK en todos los navegadores? En Chrome va bien, en los demás hay problemas para visualizarlo correctamente. A que se debe? Gracias.


   
pudeto (June 07, 2011 at 06:26 PM)

please, need a send page to a friend form. am really confused.
Thanks

View Answer


   
Barkley (June 20, 2011 at 12:28 PM)

I do not see the feed back button. Do you have the code for your feedback button? What questions do you ask?

View Answer


   
JustAli (March 21, 2012 at 01:02 PM)

This is PERFECT! Thank you!


   
artxerox (September 21, 2013 at 09:48 PM)

realmente essa é ótima, eu gostaria de deixa uma que eu estou procurando a muito tempo, pois não tenho conhecimento de HTML, então preciso de ajuda de alguns amigos, a minha procura é por uma ferramenta que ative um link e apos ser clicado volte à ativa-lo só depois depois de uma data pre programada, sei que isso é complicado, mais é possível criar tendo alguns conhecimentos de linguagem HTML, obrigado

View Answer


   
ayachi (October 01, 2013 at 03:52 PM)

hako


   
roboslug (October 03, 2013 at 07:48 PM)

our Sail club is having a regatta and I use Jt to do the registrations, but people go to the web page and want to know who has registered. is there a way I can put an updated list on the page , like a link that will give a current list. Thanks love Jot !!!

View Answer


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