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Build & Maintain Customer Relationships with Zoho CRM

July 13, 2012
Do you want to take your relationship with your website visitors to the next level? Zoho CRM is a customer relationship management service to help observe your relationships anywhere from some popular social networks to mobile phones.

zoho crm

Here’s how our newest integration with Zoho CRM works. JotForm captures leads from your website and sends customer data to Zoho where you’ll be able to develop & keep healthy relationships with your newest visitors.

How to Setup the Zoho CRM Integration:

1. Get a Zoho CRM account.

2. Go to the integrations button on the online form builder at the “setup & embed” tab.

3. Fill in your account info from Zoho CRM and click next.

4. Select the type of form. FYI, contact forms need a full name field for the integration. Lead forms need a full name and a text box for the integration.

5. You may add a lot of custom fields to your form to send it to Zoho CRM like the example form below. Don’t forget to add custom fields to your Zoho CRM account first.

6. Click finish and your integration is ready to go.

Building strong relationships comes from dealing with every visitor to your site as if they are your very first visitor. You may lose track when your business gets bigger but with JotForm and Zoho CRM, you’ll never lose a customer again.

Give us suggestions, comments, and criticism below to help us improve our service.


clericalgeeks (July 16, 2012 at 11:14 AM)

AWESOME! I've been waiting for Jotforms to integrate with Zoho CRM, I think your forms are better than Zoho's standard/basic forms. They dont allow much room to customize. Again, thank you.

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jeanettebmz (July 16, 2012 at 01:58 PM)

Hello Frann
We appreciate your kind comments, we are very pleased this integration will be of a great help for many loyal customers and users

Jotform Support Team

talal (July 17, 2012 at 10:51 AM)

High non

birons (July 18, 2012 at 02:51 AM)

BRILLIANT! Thank you very much Jotform!

birons (July 18, 2012 at 06:52 AM)

Ok so I'm starting to implement..

Am I correct in saying there is no option to integrate anything else but text box?

I have drop down boxes in my JotForm that are not showing up as option, nor are the customised picklists, check boxes etc. that I have in the lead tab of Zoho.

Also if it is at all possible, can you split first and last name (as opposed to full name?)

View Answer

firstfoundation (September 21, 2012 at 11:34 AM)

Hi There!

I must be doing something wrong because I'm only receiving a notification email from JotForm when a lead has been captured, but the customer data is not being sent to Zoho.

Any suggestions?

View Answer

mmaddux (October 05, 2012 at 10:21 PM)

Unfortunately, I'm not having any luck getting the Zoho integration to work. The form submission data just isn't passing through to Zoho. I built the form, connected with the Zoho Integration, matched up my fields and no data transfers to Zoho.

One area I'm confused about is the fullname field. Zoho has first and last name fields. Are these pre-programmed to automatically integrate?

View Answer

wcrapwra (August 19, 2014 at 01:38 PM)

Has anyone gotten this to work?

View Answer

Kess345 (August 21, 2014 at 10:17 AM)

Use the great app for my Zoho CRM. It is really work without any problems, MagneticOne Mobile Business Card Reader for Zoho CRM. You need only snap a photo from your card and only for 3 seconds it will transport it to your Zoho/

keke015 (August 25, 2014 at 06:11 PM)

I just spent an hour trying to customize fields in ZRM so my Zoho webform wouldnt look so basic and weird with all info and no option for sections. Did some research on the web and was pleased to find out jotform has integration. Cant wait to check this out. Thank you jotform!!! Ill let u know how it works.

ctransport (April 08, 2015 at 02:09 AM)


I get an error message "web_login_required" when I put the correct ZohoCRM username and password.

Please help

View Answer

ChartallBusinessCollege (January 28, 2016 at 10:54 AM)

Hey there,

I have completed the integration but after submitting the form several times i am not seeing any new contacts being reflected in zoho CRM? anyone know the reason for this? Does it take a certain amount of time? My end goal is to be able to auto generate an invoice for a customer via Zoho as soon as they register on my site.

View Answer

heather (February 19, 2016 at 11:20 PM)

I'm not feeling like this integration is working with Zoho. I've been waiting a bit and there are no contacts importing.

View Answer

ewchicago (April 13, 2016 at 03:49 PM)

I have also integrated the form with Zoho and also mapped the fields with it. But after filing the form. The data is not updated in Zoho. Any reason why this is not happening?

View Answer

basilpaulk (July 15, 2017 at 11:01 AM)

I have done the Zoho integration successfully however I am not getting the 'Account Name' Options in the selection ??

View Answer

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