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We are working to bring better broadband to Berks County.
We know that many homes and businesses do not have access to the affordable and reliable high speed internet that they need.
We need your help
to access our fair share of state and federal dollars designated for improving broadband access in our community.
What is broadband?
“Broadband” is the transmission of large amounts of data over a high speed internet connection. “Bandwidth” is the maximum amount of data transmitted over an internet connection in a given amount of time. Put simply, broadband is high-speed internet that is continuously connected without interruption.
Please consider telling us a bit about your current broadband access.
Para realizar la encuesta en español, cambie la preferencia de idioma que se encuentra en la parte superior derecha de esta página. Para ver la imagen de arriba en español, haga clic aquí.
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Contact Information
We ask for your contact information because it is the most efficient way to access state and federal broadband dollars. This allows us to make you aware of newly available broadband services as they are made available to you. It also expedites the verification process as we use this information to apply for state and federal funds.
Name
First Name
Last Name
Phone Number
Please enter a valid phone number.
Email
example@example.com
Location
We need your address because it will help us to identify specific locations that may not have access to adequate, reliable and affordable internet services. This allows us to review these areas for broadband construction.
Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Address
Please choose the option that best describes this location:
*
Residential
Residential & I work remotely from this location
Hybrid Residential and Business - I own and operate a business from my place of residence
Government
Business
Non-Profit
What school district is this location in?
Please Select
ANTIETAM
BOYERTOWN AREA
BRANDYWINE HEIGHTS AREA
CONRAD WEISER AREA
DANIEL BOONE AREA
EXETER TOWNSHIP
FLEETWOOD AREA
GOVERNOR MIFFLIN
HAMBURG AREA
KUTZTOWN AREA
MUHLENBERG
OLEY VALLEY
READING
SCHUYLKILL VALLEY
TULPEHOCKEN AREA
TWIN VALLEY
UPPER PERKIOMEN
WILSON
WYOMISSING AREA
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Additional details
Legal Business Name:
*
Are you taking the survey from this location?
*
Yes
No
Do you currently have internet access at this location?
*
Yes
No
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Tell us about how the internet at this location is utilized
What type of internet connection does this location have?
*
Please Select
I don't know
Dial-Up(Uses a traditional phone line for access)
Cable Modem
DSL (Digital Subscriber Line)
Fiber
Satellite
Cellular Wireless or cellular “hotspot”
Broadband WISP (Wireless Internet Service Provider)
Which provider do you use?
*
Please Select
I do not know
AT&T
Armstrong Utilities, Inc.
Atlantic Broadband Finance, LLC.
Birch Communications, Inc.
Block Line Systems, LLC
Blue Ridge Cable Technologies, Inc.
Broadview Networks Holdings, Inc.
Business Only Broadband
C Spire
Cogent
Comcast Cable
Consolidated Communications Holdings, Inc.
Crown Castle Fiber LLC
Century Link
EarthLink
Eastern Time, Inc.
FirstLight Fiber
Frontier
Fusion
GCI
HNS License Sub, LLC.
HughesNet
Irontron Telephone Company
Level 3 Communications
MAW Communications
MCI
Net Carrier Telecom
Network Billing Systems, LLC.
PAETEC Communications, Inc.
PenTeleData Limited
River Valley Internet
Service Electric
Starlink
T-Mobile
Tailwind Voice & Data
Telefonica
Telepak Networks
The Borough of Kutztown
U.S. TelePacific Corp.
US LEC LLC
Verizon Pennsylvania LLC
ViaSat, Inc.
VSAT Systems, LLC.
Windstream
XO Communications Services, LLC
XTel Communications Inc.
Zayo Group, LLC
Zito West Holding, LLC
How many people utilize the internet service at this residence on a regular basis?
*
1
2-3
4-6
7+
*How many employees utilize the internet service at this location?
*
1-10
10-50
50-200
200-500
1000+
Tell us about your current internet service plan
What is the internet service at this address used for? Select all that apply:
*
Work from Home
Telehealth
Remote Learning (School, University)
Streamling Online Content (Netflix, YouTube, Disney +, Hulu, Amazon Prime, etc.)
Online Shopping
Social Media (Facebook, Instagram, Twitter, Tik Tok, Linkedin, etc.)
Gaming
Smart Home Applications (Voice Assistants such as Alexa or Google Home, Digital Home Security Systems, Smart Thermostat, etc.)
Multiple Users and Devices Connected at the Same Time
*What is the internet service at this address used for? Select all that apply:
*
Emails
Research
Frequent File Sharing
Downloading Large Files
Cloud Computing and/or Data Backups
Multiple Servers
Point of Sale (POS) Transactions
Constant Cloud Based Computing
Wifi Use
Operations Requiring Extreme Speed and Zero Interruptions
Multiple User and Devices Connected at the Same Time
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How much do you currently pay per month for your internet service? (If you have a bundle package, please select the bundled price)
*
I don't know
$0-19
$20-39
$40-59
$60-79
$80-100
More than $100
*How much does your business currently pay for internet per month?
*
I do not know
Less than $100
$100-150
$151-250
$251-350
More than $350
Why did you select your current internet plan and service provider? Select all that apply:
*
I did not select the provider or plan / I do not know
I can accomplish what I want / need to do online
The internet I receive is fast
The plan price fits my budget
It is the most reliable service available (It always / most always works without interruption)
I was able to bundle multiple services into one plan
There were no other options available in my area (This was my only choice)
It was the best available option in my area that meets my needs
Other
How satisfied are you with your current internet service?
*
Rows
Very Dissatisfied
Mostly Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Mostly Satisfied
Very Satisfied
Speed
Service Reliability
Prices
Would you be willing to pay more for a faster, higher quality internet connection?
*
Please Select
Yes
No
I don't know
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Please run the speed test by clicking the blue button below and input your results in the text field at the bottom of this page:
Your download speed:
*
Your upload speed:
*
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How important is it that Berks County is working to bring better broadband to our community?
*
Please Select
Extremely important
Important
Somewhat Important
Not Important
The County Should Not Be Involved
Please share any additional comments or ideas regarding broadband in your area:
How did you hear about this survey?
*
Post Card / Letter
Flier / Handout
Door Hanger
Door - to - door salesperson
Telemarketer
At work
From a friend
From a neighbor
Newspaper or online news source
Signs in my neighborhood
Social Media (Facebook, twitter, linkedin, etc)
Internet Banner Ad
Radio Ad
Other
Don't forget to help spread the word!
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