Why do I need to upgrade?

  • Gabi_Haberl
    Gefragt am 23. Juni 2024 um 12:22

    Hallo, ich brauche maximal 2 Formulare pro Jahr. Ich hatte früher nie ein Problem mit dem Starter Paket, Weshalb funktioniert das jetzt nicht mehr? Ich bekomme dauernd Meldung ich habe das Limit erreicht? Da kann doch etwas nicht stimmen.

    Ein Jahres Abo für 200€ ist für mich nicht interessant. Da das Formular für eine No Provit Gemeinschaft ist.

    Bitte um Info!


  • Marehlene_B Jotform Support
    Geantwortet am 23. Juni 2024 um 12:35

    Hi Gabi_Haberl,

    Thanks for eaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, the limit you're about to exceed is the Starter plan's upload space limit of 100 MB. You have now consumed 71.69 MB, this limit can be reset or reduced so that you do not go over it. This guide explains how usage limits work for you to manage your account better. To save space, just delete your submissions' file uploads. Let me show you how:

    1. In Jotform Tables, choose the entries using the checkboxes in the first column.
    2. Select Delete in the upper-right corner.
    3. In the confirmation dialog, select Move to Trash.

    Why do I need to upgrade? Image 1 Screenshot 30
    Deleted submissions from the tables will not be permanently removed. They will be retained under Trashed Entries for 30 days before being permanently deleted by the system. To permanently delete trashed submissions. Let me walk you through it:

    1. Open the main tab’s menu in the upper-left corner.
    2. Select Trashed entries.
    3. In the Trash panel, click Select All.
    4. Select Delete Forever and confirm.

    Why do I need to upgrade? Image 2 Screenshot 41
    We also have a guide about How to Delete Form Submission Data that you can check out. You might also want to check out this guide about How to Download the Submission Files before deleting your submissions.

    Give it a try and let us know if you have any other questions.

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