Fillable PDF: Unable to submit from Acrobat PDF.

  • Profile Image
    Kreutzfeld
    Asked on April 22, 2021 at 06:43 AM

    Hallo,


    ich habe mit dem PDF Editor eine ausfüllbare PDF erstellt. Das funktioniert soweit.
    Wenn ich auf "Senden" drücke, kommen diverse Sicherheitsabfragen von Windows (ob Adobe ....starten darf..) - kann man das unterbinden ?

    Das eigentliche Problem ist aber, es kommt immer folgende Fehlermeldung:
    "Incomplete Values" There are incomplete fields in your submission"..der go back button funktioniert nicht.
    Und warum kommt die Fehlermeldung auf Englisch ? Habe alles auf D gestellt.
    Ich kann die PDF also leider nicht versenden.

    Brauche dringend Hilfe
    https://eu.jotform.com/pdf-editor/211102364608041/?preview=true

    Screenshot
  • Profile Image
    Anthony_Evans
    Answered on April 22, 2021 at 04:16 PM

    Hello Kreutzfeld,

    I understand that you are encountering an error when trying to submit your Fillable PDF. I have created a clone of your form and re-added the submit button, however I am encountering a different error that the one you reported.

    Would it be possible for you to re-add the submit button so we may test the form as you have reported it?

    Additionally, the Fillable PDF requires an internet connection to submit the form, is there a reason you do not want to share the Online Form instead?

    Thank you for your patience and understanding. We look forward to your response!


    Erstellt mit Google Translate.

    Hallo Kreutzfeld,

    Ich verstehe, dass beim Versuch, Ihr ausfüllbares PDF einzureichen, ein Fehler auftritt. Ich habe einen Klon Ihres Formulars erstellt und die Schaltfläche "Senden" erneut hinzugefügt. Es tritt jedoch ein anderer Fehler auf als der von Ihnen gemeldete.

    Wäre es Ihnen möglich, die Schaltfläche "Senden" erneut hinzuzufügen, damit wir das Formular so testen können, wie Sie es gemeldet haben?

    Darüber hinaus erfordert das ausfüllbare PDF eine Internetverbindung, um das Formular zu senden. Gibt es einen Grund, warum Sie das Online-Formular nicht stattdessen freigeben möchten?

    Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir freuen uns auf ihre Antwort!

  • Profile Image
    Kreutzfeld
    Answered on April 23, 2021 at 04:43 AM

    Hi Anthony,


    ok , I will put in the send button again, right now.

    "Additionally, the Fillable PDF requires an internet connection to submit the form, is there a reason you do not want to share the Online Form instead?"

    Yes for sure I have an internet connection to submit the form. Adobe tries to send it, but it stops because of the error message "Incomplete Values".

    I made all fields " not requested", because I thought that there might be the fault, but there was the same error.

    So, I put back the send button and maybe you can find out the error message. BTW ...the go back button in the message is not working , too

    What kind of error did you get ?

    Thanks a lot for your help

  • Profile Image
    Kreutzfeld
    Answered on April 23, 2021 at 05:06 AM

    Add-on:
    I just tested the pdf form (download and then filled out the form), pressed the send button, ...adobe tried to send it, but after a while the same error disapears .

    After that I tested the online form, filled out the fields and pressed the send button and it was sent.

    So there has to be a problem between the pdf form (the downloaded one) and acrobat reader DC or is there something I have to do in the seetings ?

    We have an online Form already involved in our homepage, but sometimes a client do not want to fill the form out online and we have to send him an PDF. In history we send him a normal PDF, so he has to print the PDF and fill it out manually, scan the pdf and send the PDF as an attachment per E-Mail. Right now we tried to use JOTFORM with the PDF form Editor so that the client has not to print out the pdf and can fill the form directly ..and send this form directly....

  • Profile Image
    Anthony_Evans
    Answered on April 23, 2021 at 12:02 PM

    Howdy Kreutzfeld,

    Thank you very much for enabling the submission on your form. I have downloaded the current PDF Form and attempted to send it using Adobe Acrobat DC. I received the same error I got when testing my own test form.

    1619192419_6082ea630aab6_

    This issue does not seem to be related to any settings, but rather a bug on our end. At this time I have created a ticket for our developers to take a closer look at this issue. You will receive a response to this thread once there is an update.

    I sincerely apologize for any inconvenience. I do believe your previous workaround was an appropriate solution until this issue is resolved. Please understand that I am unable to provide an estimated time of completion for this ticket. However, you have been incredibly helpful, so I hope our detailed report will help things move faster.

    Thank you for your assistance and understanding!