Kein Login möglich

  • Profile Image
    Manuel Hinz 
    Asked on May 03, 2022 at 07:42 AM

    Hallo!

    Ich hatte für einen Workshop, den ich heute geleitet habe, zwei Formulare vorbereitet und am Ende konnten einige der Teilnehmer das Formular nicht mehr abschließen (Form disabled) und ich kann mich (über "Mit Google anmelden") auch in meinen Account nicht mehr einloggen.

    Könnten Sie bitte einmal schauen, was hier das Problem ist.

    Danke!

    Screenshot
  • Profile Image
    Nikola
    Answered on May 03, 2022 at 08:22 AM

    Hello Manuel,

    Sorry for the inconvenience this may have caused. Your account was suspended by our system. I inspected your forms, but I did not find any fields that are violating our Terms of Use. I activated your account. You should be able to log in now.

    Let us know if you need any other help.

  • Profile Image
    Manuel 
    Answered on May 03, 2022 at 08:34 AM

    Ok, many thanks for activating it again.

    What can I do to prevent this from happening again at my next workshop. It was only around 30 people accessing the forms at the same time (more or less).

  • Profile Image
    Afzal
    Answered on May 03, 2022 at 09:15 AM

    Hello Manuel,

    Thanks for getting back to us. Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff.

    kindly provide us with the following information and we will whitelist your forms and it will prevent the suspension of your accounts again:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We look forward to assisting you further.