Das Formular funktioniert nicht

  • lmbosmediano
    Gefragt am 20. September 2023 um 19:24

    Guten Tag

    Wenn ich das ausgefüllte Formular erhalte, bekomme ich immer eine Fehlermeldung.

    Können Sie das Problem beheben?

    Vielen Dank für Ihre Hilfe

    Jotform Thread 5555902 Screenshot
  • Lesther Jotform Support
    Geantwortet am 20. September 2023 um 20:04

    Hi lmbosmediano,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Based on the screenshot, it seems like you're trying to view the uploaded file. You may have enabled the Require Login To View Uploaded files. Disable this so it will just display the file without getting the same error, let me show you how:

    1. Login to your Jotform account.
    2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
    3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
    4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

    Das Formular funktioniert nicht Image 1 Screenshot 20

    That's it. Now, you won't have to log in to see/download files uploaded with your submissions.

    Give it a try and let us know if you need any help.