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  • VollmuthCommerceGmbH
    Gefragt am 12. November 2023 um 10:09


  • Shirized Ina Garces Jotform Support
    Geantwortet am 12. November 2023 um 10:54

    Hi Marco,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Can you tell me if you encountered an error when you tried to access the form on the web? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here. Also, is this happening to all of your forms? Can you try opening the form on a different browser to see if the issue persists? 

    Keep us updated and let us know if you need any more help.

  • VollmuthCommerceGmbH
    Geantwortet am 12. November 2023 um 12:32