Suspended Account

  • Yensi
    Fecha de consulta 27 de mayo de 2024, 8:26

    Por que no puedo acceder a mi cuenta de jotform ?

  • Emma Jotform Support
    Fecha de respuesta 27 de mayo de 2024, 8:41

    Hi Yensi,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named "Registro" that’s breaking our Terms of Use by collecting login credentials.

    Suspended Account Image 1 Screenshot 20If you agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can go ahead and lift the suspension on your account.

    Once we hear back from you, we'll be able to move forward with this.