The result of my Text area fields doesn't appears if they are in Rich Text mode (SPANISH)

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    tupeliculaa
    Asked on November 24, 2013 at 08:14 PM

    hola de nuevo jaja, crei haber terminado con esto de las preguntas pero parece que hay. 

    hice la prueba de mandarme 3 mails pero en todas pasa lo mismo. en mi formulario http://www.jotform.com//?formID=33275226495661

    en la parte de informacion sobre pelicula cuando lo completo en el mail aparece vacio

     

    saludos

    Screenshot
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    Welvin
    Answered on November 25, 2013 at 04:17 AM

    Hi,

    The notification email tags are correct so therefore, you should get the data once someone fills out the field. However, the field is not required, so someone would be able to skip the field. You may consider making the field as required so no one would be able to skip it.

    Thanks

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    tupeliculaa
    Answered on November 25, 2013 at 08:22 AM

    si ya se, lo hago asi porque no hace falta completarlo obligatoriamente, pero yo lo complete y aun asi no sale.

     

    saludos

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    Welvin
    Answered on November 25, 2013 at 09:12 AM

    Okay. You can actually leave that field as NOT required. But take note that anyone would be able to skip that field if that is not required.

    The field is hidden per current structure so it's not an issue if you will make it as required. They can still leave it empty NOT unless they will select "2" from the "Cantidad de Películas" field. I would suggest trying it. Set the field as required and submit a test entry so you will see what I mean.

    Thanks

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    tupeliculaa
    Answered on November 25, 2013 at 09:42 AM

    aca dejo la imagen para que vean que no me sale en el mail

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    tupeliculaa
    Answered on November 25, 2013 at 11:21 AM

    gracias por hacer la prueba welvin, te habra llegado el mail asi que ahi tienes la prueba. algun problema en el sistema o que podria ser?

     

    saludos

     

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    tupeliculaa
    Answered on November 25, 2013 at 12:00 PM

    ok, avisenme por aqui cuando puedan arreglar el problema del texto enriquecido.

    ya que hablamos del texto enriquecido como te habras dado cuenta, la ayuda en gris que le coloque, no aparece en gris como aparece en texto plano, sino como texto editable. arreglen eso tambien.

     

    saludos y espero respuesta cuando lo hayan arreglado

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    tupeliculaa
    Answered on November 25, 2013 at 05:05 PM
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    Jeanette
    Answered on November 25, 2013 at 07:38 PM

    Gracias, he abierto otro tiquete ahí, aunque ya había uno aqui

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    Steve
    Answered on September 17, 2014 at 07:16 PM

    Hello-

    I just tested a Solid form them with a text area field set to rich text. The values come through as expected in email. Please let us know if you still encounter an issue.

    Kind Regards

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    tupeliculaa
    Answered on September 19, 2014 at 05:44 PM

    No te entendí exactamente lo que hiciste, si podrías explicármelo en imágenes me seria mas fácil con los pasos a seguir, así lo hago en el formulario.

    Me volví a mandar el formulario probando el problema y sigue igual.

    Espero tu respuesta Steve

    saludos

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    Steve
    Answered on September 19, 2014 at 05:51 PM

    Hello-

    I tested in a simple form and confirmed that Data from Text Area when set on Rich Text, appears in the notification email when using the Solid Form theme.

    It looks like it's still an issue with your form though. Perhaps there's something affecting that specific form. I reopened the ticket so our developers can take a look.

    Thanks for your patience.

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    alp_deniz
    Answered on June 27, 2015 at 07:25 PM

    Hello,

    I have tested the form again and it seems to have been fixed. All fields got through including the fields with accented label names. It is very much possible that it was fixed while fixing another issue.

    Sorry for late notification.

    Kind regards

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    tupeliculaa
    Answered on June 30, 2015 at 11:37 AM

    muchas gracias por arreglarlo.

     

    saludos