Error Cargue de Documentos

  • JonathanPlaneacionFunza
    Fecha de consulta 4 de noviembre de 2021, 16:51

    Hola,


    Muchas veces cuando cargo documentos en mi formularios me genera un error diciendo que no se pudo cargar por alguna razon. Pense que era el internet pero no es asi ya que he intentado con varias redes y se genera el error.


    Adjunto el pantallazo del mensaje que genera.


    Agradezco me puedan confirmar que puedo hacer.


    Jotform Thread 3484882 Screenshot
  • Laura Jotform Support
    Fecha de respuesta 5 de noviembre de 2021, 0:39

    Hi,

    Previously there was a temporary error regarding the File Upload field, which has now been fixed.
    I have cleared your form cache. Could you test the upload field again?

    If the error would still persist, could you kindly give us a link to the form that this is happening on, so that we can check this further?

    Please let us know how it goes.

    If you want to receive support in Spanish, please let us know and we will forward your message to our Spanish-speaking support members.

  • JonathanPlaneacionFunza
    Fecha de respuesta 5 de noviembre de 2021, 7:18

    Hello Laura,

    The issue persist. I keep having the same error message.

    it is happening in two forms, really appreciate your support.

    https://form.jotform.com/210777254203047

    https://form.jotform.com/212629195833058

    1636110966 61851276d0fa9 Upload error Screenshot 10

  • Sam_G
    Fecha de respuesta 5 de noviembre de 2021, 8:07

    Hello Jonathan,

    I have tested on your form and was able to upload.

    1636114024 61851e6824cc7  Screenshot 10

    Kindly try a different browser or incognito mode.

    May we ask for console logs: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers/

    We will wait for your response.