Error Cargue de Documentos

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    JonathanPlaneacionFunza
    Asked on November 04, 2021 at 04:51 PM

    Hola,


    Muchas veces cuando cargo documentos en mi formularios me genera un error diciendo que no se pudo cargar por alguna razon. Pense que era el internet pero no es asi ya que he intentado con varias redes y se genera el error.


    Adjunto el pantallazo del mensaje que genera.


    Agradezco me puedan confirmar que puedo hacer.


    Screenshot
  • Profile Image
    Laura_L
    Answered on November 05, 2021 at 12:39 AM

    Hi,

    Previously there was a temporary error regarding the File Upload field, which has now been fixed.
    I have cleared your form cache. Could you test the upload field again?

    If the error would still persist, could you kindly give us a link to the form that this is happening on, so that we can check this further?

    Please let us know how it goes.

    If you want to receive support in Spanish, please let us know and we will forward your message to our Spanish-speaking support members.

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    JonathanPlaneacionFunza
    Answered on November 05, 2021 at 07:18 AM

    Hello Laura,

    The issue persist. I keep having the same error message.

    it is happening in two forms, really appreciate your support.

    https://form.jotform.com/210777254203047

    https://form.jotform.com/212629195833058

    1636110966_61851276d0fa9_Upload error.pn

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    Sam_G
    Answered on November 05, 2021 at 08:07 AM

    Hello Jonathan,

    I have tested on your form and was able to upload.

    1636114024_61851e6824cc7_

    Kindly try a different browser or incognito mode.

    May we ask for console logs: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers/

    We will wait for your response.