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CorporacionLadyLeeFecha de consulta 8 de agosto de 2022, 12:35
Saludos,
He borrado formulario, la razón que si había llegado al límite de formularios, sin embargo elimine varios formulario pero el limite no me lo reduce, como consecuencia de esto no me deja crear más formularios.
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Jessica Jotform SupportFecha de respuesta 8 de agosto de 2022, 12:45
Hello CorporacionLadyLee,
Thanks for reaching out to Jotform Support. As our Spanish support is currently busy, we will assist you in English. Kindly note that only public forms will be counted against your form limit. As such, archived and disabled forms will not be counted into your form limit. If the deleted form is active, we kindly suggest purging it too. To purge a deleted form, please follow the steps below:
- Click the Trash folder.
- Select the forms you’d like to delete permanently.
- Click the Purge button.
Let us know if you have further questions.
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CorporacionLadyLeeFecha de respuesta 8 de agosto de 2022, 13:00
We already delete the forms from the trash and the problem doesn't go away...
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Jessica Jotform SupportFecha de respuesta 8 de agosto de 2022, 13:20
Hello CorporacionLadyLee,
Thanks for reaching out to Jotform Support. We have now refreshed your limit and cleared your form cache. Your form limit should be showing 99 out of 100. Kindly take a look from your end and let us know if it's showing otherwise.
Let us know if you have other questions.