No me deja crear más formularios, no actualiza el limite.

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    CorporacionLadyLee
    Asked on August 08, 2022 at 12:35 PM

    Saludos,


    He borrado formulario, la razón que si había llegado al límite de formularios, sin embargo elimine varios formulario pero el limite no me lo reduce, como consecuencia de esto no me deja crear más formularios.

    Screenshot
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    Jessica
    Answered on August 08, 2022 at 12:45 PM

    Hello CorporacionLadyLee,

    Thanks for reaching out to Jotform Support. As our Spanish support is currently busy, we will assist you in English. Kindly note that only public forms will be counted against your form limit. As such, archived and disabled forms will not be counted into your form limit. If the deleted form is active, we kindly suggest purging it too. To purge a deleted form, please follow the steps below:

    1. Click the Trash folder.
    2. Select the forms you’d like to delete permanently.
    3. Click the Purge button.

    purge-forms.gif

    Let us know if you have further questions.

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    CorporacionLadyLee
    Answered on August 08, 2022 at 01:00 PM

    We already delete the forms from the trash and the problem doesn't go away...

    1659977819_62f1405bdd603_Captura de Pant

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    Jessica
    Answered on August 08, 2022 at 01:20 PM

    Hello CorporacionLadyLee,

    Thanks for reaching out to Jotform Support. We have now refreshed your limit and cleared your form cache. Your form limit should be showing 99 out of 100. Kindly take a look from your end and let us know if it's showing otherwise.

    Let us know if you have other questions.