Termine de completar el formulario y no paso a la siguiente sesión que es enviar el formulario

  • evelynaviles
    Fecha de consulta 18 de noviembre de 2022, 14:19

    Hola buen dia, tengo un problema con mi formulario. Cuando lo cree estaba bien, me lo enviaba a mi misma y puede contestar 2 veces el formulario pero hoy quise volver a contestarlo, complete el formulario y no paso del boton firme y complete que esta pintado de amarillo de la imagen.

    Si alguien pudiera ayudamer se lo agradeceria. Gracias!!.

    Jotform Thread 4587631 Screenshot
  • Gilbert Jotform Support
    Fecha de respuesta 20 de noviembre de 2022, 8:54

    Hi Evelyn,

    Thanks for reaching out to Jotform Support. Apologies for having to reply in English as our Spanish support isn't available at this time. Do you mean you're unable to click the "Sign & Complete" button at the top of the document? Since all the fields in the document are required, please make sure that each of them has been filled out. If they're already filled out but you're still unable to proceed, try clearing your browser cache, refresh the page, and then try completing the document again.

    If you're still unable to complete it, try using a different web browser. If the issue is still persisting, would it be okay for us to do some tests on your Sign Document where we'll send it to our email address so we can fill it out? This is to see if we'll also be unable to complete the document.

    Let us know if you have any other questions. If you prefer to receive help in your native language, please let us know and we'll forward your ticket to our Spanish Support Team.