Problemas para acceder a la App de Jotform

Hello asesoriatecnicadeter,

Thanks for reaching out to Jotform Support. I apologize for answering your question in English; if you would like to speak with a Spanish agent, please let us know and we will make sure that your ticket is responded to in Spanish if necessary.

I tested the Jotform app on different devices (Apple and Android) and it works fine on my end. Could you please reinstall the app to get the most recent version? Make sure you have the most recent version of the Jotform app. Check out the screenshot below for reference:

You can also restart your phone, which is good for your apps because it clears the memory and closes any apps that are running in the background. This can improve overall app performance, allowing them to run more efficiently.

If the problem persists after you've completed the initial troubleshooting. Can you record yourself replicating the issue on your device so we can look into it further?

Keep us updated and let us know if you need any more help.

Hello asesoriatecnicadeter,

Thanks for getting back to us. I'm sorry but it appears that your post came empty, I can't find your response to my email as well. You'll be notified via email of every response on your post or thread. Could you please click the "View this thread" button on your email once you've been notified and re-post your response so we can continue to assist you with your concern?

Once we hear back from you, we'll be able to move forward with a solution.

Hola Asesoría Técnica,

Muchas gracias por tu paciencia, entendemos que puede ser frustrante presentar problemas como los que has estado presentando con las aplicaciones últimamente, y apreciamos profundamente tu entendimiento mientras encontramos las soluciones a tus inconvenientes.

En cuanto a este caso presentado con la app de tu formulario, haremos las respectivas pruebas y en caso de tener una solución, o en caso de encontrar alguna razón para escalar el caso a nuestro equipo de desarrolladores, te haremos saber por este mismo hilo.

¿Esto ocurre en los mismos dispositivos en los cuales se presenta el otro error reportado en este hilo?

¿Esta App funciona en ocasiones con normalidad?


Por favor, no dudes en contactarnos si tienes más preguntas.

Hello asesoriatecnicadeter,

Thank you for getting back to us. Our Spanish Support is currently unavailable so we will be answering in English for the meantime. For us to test this further, can you tell us what make and model of the device you are using to access the App? And hav you tried several browsers? Also, it seems that your app is set to private, can you kindly set settings so we can test it?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hola Asesoría Técnica,


Gracias por tu paciencia, lamentamos profundamente que se sigan presentando inconvenientes. Aunque, al hacer las respectivas pruebas, tu app nos ha funcionado con normalidad en varios dispositivos, por lo cual, sería de gran ayuda si pudiéramos saber las especificaciones de los equipos con los que se presenta el problema.



Al tener más información, o alguna respuesta del equipo de desarrolladores sobre tu caso, te lo haremos saber por este mismo hilo.

No dudes en contactarnos si tienes más preguntas.