¿Cómo descargar la respuesta de un formulario con imágenes sin que se cambie el formato?

  • mauricioherreram
    Fecha de consulta 28 de marzo de 2023, 17:02

    Buena tarde, creé un formulario en donde de acuerdo a una respuesta sale una imágen específica, pero cuando deseo descargar las respuestas esta imagen no sale, solo el nombre del archivo. Quisiera saber si hay alguna forma de descargar las respuestas con la imágen que elijió el usuario.

    Gracias de antemano.

    Jotform Thread 5024327 Screenshot
  • Israel Jotform Support
    Fecha de respuesta 29 de marzo de 2023, 4:06

    Hello Mauricio,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Spansih, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    To confirm are you referring to this your form ''FORMATO CONSENTIMIENTO INFORMADO PARA PROCEDIMIENTOS SI CUBIERTOS POR EL PLAN DE SALUD'' Can you try to go to your forms Tables and download the images there?

    • Select the cell that has the images.
    • Click the Download Icon across the image you want to download.

    Or

    • On your submission page, click on the Download All button.
    • Select Download Attachments.
    • Click the Ok Got It button.
    • The uploaded files will be sent to you via email as a ZIP file.

    1661474784 630817e08ee53 I0825220842 Screenshot 10

    If you still can't see the files, then it could be because of the Privacy Settings in your account. Follow the guide below to view the uploaded images in your form:

    • Log-in to your Jotform Account.
    • Under Settings look for Privacy.
    • Untick Require log-in to see submissions and Require log-in to view uploaded files.

    1655938934 62b39f76c9526 log Screenshot 21

    Give it a try and let us know how it goes.