404 Error When Downloading Attachments

  • fondoempleados.fecor
    Fecha de consulta 19 de mayo de 2023, 11:20

    Buenos días,

    Solicito de su colaboración para el arreglo de esta novedad en la página, ya que cuando voy a abrir el soporte de los documentos enviados me sale esta pantalla y no los puedo descargar, adicionalmente, desde el día de ayer no están llegando los reportes de novedades de los asociados. Agradezco de su importante gestión, quedo atenta.

    Cordial saludo, Alejandra

    404 Error When Downloading Attachments Image 1 Screenshot 20




  • Barry Jotform Support
    Fecha de respuesta 19 de mayo de 2023, 11:38

    Hi Alejandra,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, I'll help you with your question. I'm sorry you're having issues reaching this page. Can you reply back to this thread with a link to the page you are getting this message on?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • fondoempleados.fecor
    Fecha de respuesta 19 de mayo de 2023, 11:57

    Don't worry, I accommodate your requirements. But if I need urgent help, since we are blocked with the requirements.

  • Anna Jotform Support
    Fecha de respuesta 19 de mayo de 2023, 14:07

    Hi Alejandra,

    Thanks for getting back to us. Are you having issues downloading the attachments on your form submissions? Are you also not receiving email notifications for the submissions? Can you send me the link to your form so I can take a look at it for you? Let me show you how:

    • While on your Form Builder, go to the Publish tab.
    • Under Quick Share, click the Copy Link button then share the copied URL with us.

    1677602838 63fe3016a0fee  Screenshot 0 Screenshot 0 Screenshot 0 Screenshot 10

    Once we hear back from you, we'll be able to help you with this.