Problemas en modo desconectado

  • adan5643622
    Fecha de consulta 26 de mayo de 2023, 12:59

    Hola le escribo porque se están teniendo problemas para trabajar en modo desconectado, es decir sin internet, con anterioridad la aplicación funcionaba con normalidad, lamentablemente a partir de la última actualización se está presentando fallas.

    Problemas en modo desconectado Image 1 Screenshot 20

    A la espera de su respuesta.

    Jotform Thread 5191658 Screenshot
  • adan5643622
    Fecha de respuesta 26 de mayo de 2023, 13:11

    Problemas en modo desconectado Image 1 Screenshot 20

  • Harshad_P Jotform Support
    Fecha de respuesta 26 de mayo de 2023, 14:06

    Hi Adam,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I understand you are having an issue with Offline mode, could you please log out of the app and then log back in then give it a try again?

    Reach out to us if you need any more help.

  • adan5643622
    Fecha de respuesta 26 de mayo de 2023, 17:24

    Hola, he realizado tu recomendación pero persiste el mismo problema, los desplegables no están funcionando en modo desconectado, cosa que antes funcionaba con normalidad, e intendado borrando datos de aplicación y memoria caché, pero el problema persiste.

    Problemas en modo desconectado Image 1 Screenshot 20

  • adan5643622
    Fecha de respuesta 26 de mayo de 2023, 17:35

    Hola, me parece que el problema se da porque el modo desconectado no está funcionando correctamente, me he percatado que mis formularios en modo desconectado solo pesan alrededor de 250 KB antes estos tenían un peso entre 10 o 20 MB. Por favor si hay alguna configuración adicional hacerlo saber, de lo contrario actualizar el sistema cuanto antes.


    Problemas en modo desconectado Image 1 Screenshot 20

  • adan5643622
    Fecha de respuesta 26 de mayo de 2023, 18:44

    Help me please

  • Tomas Jotform Support
    Fecha de respuesta 26 de mayo de 2023, 19:06

    Hi Adam,

    Thanks for getting back to us. Are other offline forms encountered the same issue or the issue only happens on this specific form? I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

    We really appreciate your patience and understanding while we’re looking into this.

  • Tomas Jotform Support
    Fecha de respuesta 27 de mayo de 2023, 11:09

    Hi Adan,

    Thanks for reaching out to Jotform Support. We’re sorry you're having difficulties with this. ​​I tested your form and had the same issue, so I created a ticket and escalated this to our Developer team.

    Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

  • adan5643622
    Fecha de respuesta 29 de mayo de 2023, 17:25

    Hola,

    Me urge dar solución al problema antes mencionado, ya que personal de se encuentra sin registrar datos auditables.

    Por favor dar prioridad a este problema, ya que toda mi organización usa mas de 6 formularios en modo desconectado.


  • Rhina Jotform Support
    Fecha de respuesta 29 de mayo de 2023, 17:34

    Hi adan5643622,

    Thanks for getting back to us. Unfortunately, I don’t have an update yet. I know that it’s taking some time to resolve and that is very stressful. I’ve marked this as a Priority and reached out to our Developer Team again. 

    We’ll let you know as soon as there is an update. Thanks for your patience and understanding.



  • uygur Jotform Developer
    Fecha de respuesta 5 de junio de 2023, 11:21

    Hi there,

    We sincerely apologize for any inconvenience caused. We are pleased to inform you that the issue you encountered has been successfully resolved. To ensure that you have the updated and fixed form, we kindly request you to download the related offline form again. You can do this by following these steps:

    • Access the app's settings menu.
    • Navigate to the "Offline Forms" section.
    • Locate the checkbox associated with the form in question.
    • Uncheck the checkbox and then recheck it.

    Problemas en modo desconectado Image 1 Screenshot 20

    By performing these actions, you will initiate the download process for the fixed form, ensuring that you have the latest version available. Please check whether the issue persists.

    If you require any further assistance or have any additional concerns, please do not hesitate to inform us.

    Best regards,

  • adan5643622
    Fecha de respuesta 6 de junio de 2023, 9:56

    Muchas gracias, está funcionando como antes.