How can I unlink my credit card to the account?

  • credondo1609
    Fecha de consulta 30 de mayo de 2023, 16:23

    Buenas tardes

    Como puedo hacer para desvincular mi tarjeta de credito a la cuenta?

  • Madonna_U
    Fecha de respuesta 30 de mayo de 2023, 18:28

    Hi Cesar,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Spanish, let us know, and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. To clarify, do you want to remove the credit card from your account, or do you want to change your credit card information? Unfortunately, removing your credit card from your account is currently unavailable in Jotform. However, you can change your credit card from your billing account settings. Let me show you how:

    • On your My Forms page, hover your mouse over your Avatar/Profile image on the top-right side of the page.
    • In the menu that comes up, click on Settings.

    1652160454 6279f7c689cf6  Screenshot 10

    • Next, go to the Billing tab.
    • Click on Change Credit Card.

    1652160520 6279f808ecd15  Screenshot 21

    • Enter the details in the Credit Card Information window.
    • Now, click on Update to save the changes.


    1652160565 6279f8351b264  Screenshot 32

    Let us know if you need any more help.