Change Username Request

  • Finwize
    Fecha de consulta 8 de agosto de 2023, 6:31

    Buenas tardes quero cambiar el nombre de usoario en vez de Bitfi compliance si me puede poner porfa FINWIZE EOOD Gracias un saludo

  • Mary Jotform Support
    Fecha de respuesta 8 de agosto de 2023, 8:42

    Hi BitFi_compliance,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Unfortunately, the username you want contained space which is not accepted same with special characters. Alphanumeric and underscore ( _ ) are acceptable.

    Please suggest 3 different usernames in descending order according to your preference. We will put the first one that we find available.

    Please note that custom URLs will no longer work once the username is changed, so if you are currently using any, you will need to set it up again.

    Once we hear back from you, we'll be able to help you with this.

  • Finwize
    Fecha de respuesta 11 de agosto de 2023, 10:17


    Finwize EOOD
    Finwize Compliance

    One of these names I would like to have

    Thanks for your help

    Best regards

  • Alejandro Jotform Support
    Fecha de respuesta 11 de agosto de 2023, 12:32

    Hi Finwize,

    Thanks for the clarifications. We have already processed your request and configured Finwize as your account username. Keep in mind that, as my colleague Mary mentioned, you would have to update any Custom URL generated with the previous username since these won't work anymore.

    Let us know if there is anything else we can help you with.

  • Finwize
    Fecha de respuesta 11 de agosto de 2023, 12:45
    Thank you for your support.
    Have a great weekend !
    El vie., 11 ago. 2023 18:32, Jotform <noreply> escribió: