CSAT (Customer Satisfaction Survey - 2)
Customers rate their experience on a scale.
Customer Satisfaction Survey,CSAT
Customer Satisfaction Survey
Please take a moment to fill out this survey
Overall, how satisfied were you with the product / service?
Recommend to Others and Future Use
Would you recommend our product / service to colleagues or contacts within your industry?
Would you use our product / service in the future?
Length of Use
Less than a month
Over 3 years
How long have you used our product / service?
Frequency of Use
Once a week
More than once a week
2 to 3 times a month
Once a month
Less than once a month
How often do you use our product / service?
What aspect of the product / service were you most satisfied by?
Installation or first use experience
Repeat purchase experience
Thinking of similar products / services offered by other companies, how would you compare the attributes of the product / service offered by our company?
About the same
Ease of use
What do you like about our product / service?
What do you dislike about our product / service?
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