PurposeThe purpose of this evaluation is to get a common understanding of the status for each service at each site. I.e. are there any issues related to specific services and what are those issues?
FrequencyThe evaluation is done quarterly, assessing the past quarter.
ProcessThe evaluation is filled in by the customer (Inspection) and the supplier (Self Assessment) prior to the last operational meeting in each quarter (Mar, Jun, Sep, Dec). The results are then discussed in the operational meeting to agree on status and actions. If there are escalations to the tactical level, these need to be described.
ResponsibleCoor site manager fills out the Self Assessment and Volvo Cars Local FM manager fills out the Inspection.
GreenThe service is performed according to what has been agreed. There are no major issues (=leveransstörningar/brister). There might still be improvement potential, which can be expressed in the comment field.
YellowThe service is not performed according to what has been agreed. There are issues that need to be handled on site level. Mandatory description of what needs to be corrected.
RedThe service is not performed according to what has been agreed. There are major issues that cannot be handled on site level and need to be escalated to regional or global level. Mandatory description of what needs to be corrected.
Click here to view service description (local deviations may exist)
Click here to view onepagers describing the cleaning program by room type (for Sweden)
C. Security & Guarding Services
D. Conference service
E. General Support Service
F. Interior Space Management
G. Catering & Vending Services
How well is the partnership at your site working?
Would you say that you (Coor and Volvo Cars) live by the moral contract at your site?